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- Tasks: Lead client onboarding and ensure smooth implementation of services.
- Company: Join a dynamic tech company focused on innovative communication solutions.
- Benefits: Flexible work hours, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and client satisfaction.
- Why this job: Make a real impact by managing exciting projects in a fast-paced environment.
- Qualifications: Bachelor’s degree or 6+ years experience in project management required.
The predicted salary is between 50000 - 65000 £ per year.
The Implementation Project Manager II is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a CallTower customer are well-managed. The Implementation Project Manager II will be self-motivated and highly organized.
Position Responsibilities
- Responsible for requirements gathering & defined project scope and objectives.
- Provide Implementation Services 8-5 BST (British Summer Time Zone).
- Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services.
- Conducts regular project meetings and is responsible for project tracking and analysis.
- Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project.
- Responsible for design of telephone, voicemail, call flows, and email systems as well as provisioning client services within the internal CallTower Provisioning System.
- Responsible for managing equipment procurement and provisioning.
- Responsible for coordinating the ordering and delivering of Telco circuits and DIDs.
- Responsible for the project’s commitment to quality.
- Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization.
- Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences.
- Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.
- Any other duties as assigned by management.
Essential Skills and Experience
- Bachelor’s degree or 6+ years relevant experience required. Fields of Information Systems or related field desired, graduate degree or certificates a plus.
- PMP Certification a plus.
- 4+ years of project management experience and/or 4+ years of project implementation experience in a technology area (preference given to VoIP, networking, or telecom).
- Demonstrate excellent project management, consulting, and problem-solving skills.
- Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner.
- Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (mostly remotely vs. onsite).
- Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients.
- Able to effectively utilize implementation support staff.
- Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly.
- Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average).
- Able to travel (less than 20%), sometimes on short notice.
Implementation Project Manager II in Manchester employer: CallTower Inc
Contact Detail:
CallTower Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Project Manager II in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Implementation Project Manager role.
✨Tip Number 2
Prepare for interviews by practising common project management scenarios. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers. This will show off your problem-solving skills and how you handle client relationships.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the interview to make it personal.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you started on that journey to becoming an Implementation Project Manager II!
We think you need these skills to ace Implementation Project Manager II in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Project Manager II role. Highlight your project management experience, especially in tech or telecom, and show us how your skills align with our needs.
Showcase Your Communication Skills: Since this role requires excellent written and oral communication, give us examples of how you've effectively communicated in past projects. We want to see how you can convey ideas clearly and courteously.
Detail Your Project Management Experience: We love a good project manager! Be specific about your experience managing multiple projects, setting deadlines, and ensuring client satisfaction. Use metrics if you can – numbers speak volumes!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at CallTower Inc
✨Know Your Project Management Inside Out
Make sure you brush up on your project management skills, especially in areas like VoIP and telecom. Be ready to discuss specific projects you've managed, the challenges you faced, and how you overcame them. This will show that you’re not just familiar with the theory but have practical experience too.
✨Demonstrate Your Communication Skills
Since this role requires excellent communication, practice explaining complex ideas in a simple way. Think about how you can convey your thoughts clearly and concisely, whether in one-on-one situations or larger group settings. You might even want to prepare a few examples of how you've successfully communicated with clients in the past.
✨Show Your Organisational Skills
Be prepared to talk about how you manage multiple projects simultaneously. Bring examples of work plans or schedules you've created, and explain how you keep everything on track. This will highlight your ability to juggle various tasks while ensuring quality and client satisfaction.
✨Emphasise Continuous Improvement
The company values a mindset of continuous improvement, so think about how you’ve implemented changes in past roles to enhance efficiency or customer satisfaction. Be ready to share specific instances where your initiatives led to better outcomes, showing that you're proactive and always looking to improve.