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- Tasks: Lead client onboarding and ensure smooth implementation of services.
- Company: Join a dynamic tech company focused on innovative communication solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Enjoy a collaborative culture with opportunities for creativity and career advancement.
- Why this job: Make a real impact by managing exciting projects in a fast-paced environment.
- Qualifications: Bachelor’s degree or relevant experience; project management skills are a must.
The predicted salary is between 50000 - 65000 £ per year.
The Implementation Project Manager II is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a CallTower customer are well-managed. The Implementation Project Manager II will be self-motivated and highly organized.
Position Responsibilities
- Responsible for requirements gathering & defined project scope and objectives.
- Provide Implementation Services 8-5 BST (British Summer Time Zone).
- Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services.
- Conducts regular project meetings and is responsible for project tracking and analysis.
- Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project.
- Responsible for design of telephone, voicemail, call flows, and email systems as well as provisioning client services within the internal CallTower Provisioning System.
- Responsible for managing equipment procurement and provisioning.
- Responsible for coordinating the ordering and delivering of Telco circuits and DIDs.
- Responsible for the project’s commitment to quality.
- Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization.
- Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences.
- Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.
- Any other duties as assigned by management.
Essential Skills and Experience
- Bachelor’s degree or 6+ years relevant experience required. Fields of Information Systems or related field desired, graduate degree or certificates a plus.
- PMP Certification a plus.
- 4+ years of project management experience and/or 4+ years of project implementation experience in a technology area (preference given to VoIP, networking, or telecom).
- Demonstrate excellent project management, consulting, and problem-solving skills.
- Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner.
- Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (mostly remotely vs. onsite).
- Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients.
- Able to effectively utilize implementation support staff.
- Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly.
- Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average).
- Able to travel (less than 20%), sometimes on short notice.
Implementation Project Manager II in Birmingham employer: CallTower Inc
Contact Detail:
CallTower Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Project Manager II in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Implementation Project Manager role.
✨Tip Number 2
Prepare for interviews by practising common project management scenarios. Think about how you’d handle tight schedules or client expectations. We want you to showcase your problem-solving skills and ability to manage multiple projects like a champ!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe it’s a great way to keep you fresh in their minds.
✨Tip Number 4
Check out our website for job openings and apply directly! We’re always looking for talented individuals who are self-motivated and organised. Let’s get you on board with us at StudySmarter!
We think you need these skills to ace Implementation Project Manager II in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Project Manager II role. Highlight your project management experience, especially in tech or telecom, and show us how your skills align with our needs.
Showcase Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. Demonstrate your ability to explain complex ideas simply, just like you would in a project meeting.
Highlight Your Organisational Skills: We love a self-motivated and organised candidate! Share examples of how you've managed multiple projects or tasks simultaneously, and how you kept everything on track and within deadlines.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at CallTower Inc
✨Know Your Project Management Basics
Brush up on your project management principles, especially those related to implementation. Be ready to discuss your experience with project scopes, timelines, and how you've managed client expectations in the past.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with clients and teams. Think about times when you had to explain complex technical concepts in a simple way.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple projects simultaneously. Share specific tools or methods you use to keep everything on track, like Gantt charts or project management software.
✨Emphasise Continuous Improvement
This role values a mindset of continuous improvement. Think of instances where you've identified inefficiencies in processes and how you implemented changes that led to better outcomes for clients.