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- Tasks: Provide top-notch support for Mitel phone systems and troubleshoot issues independently.
- Company: Join CallTek, a global leader in technical support with a diverse team.
- Benefits: Enjoy competitive pay, growth opportunities, and training to boost your skills.
- Why this job: Kickstart your career in tech while making a real difference for customers.
- Qualifications: Experience with Mitel systems is a must; troubleshooting skills are key.
- Other info: Work in a vibrant, multicultural environment with endless learning possibilities.
The predicted salary is between 36000 - 60000 £ per year.
CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us.
Key Responsibilities
- Daily Duties will consist of taking phone calls from customers. During these calls the agent will gather key information from the customer and create a new ticket or update the current ticket. Agent will also be monitoring email and ticket board for any new/updated information and notifying the correct parties as needed. Agent will also be performing Tier 1 tasks such as but not limited to Voicemail Password resets, extension name changes, simple programming changes, basic troubleshooting for down systems/sites unable to call in/out.
- Agent will work with customer/techs on site to offer basic hardware troubleshooting and if need be, perform remote desktop support via laptop. Agent will need to be able to work independently and know Mitel On Prem Products to be able to Fix/Resolve all issues.
- Agent may need to reach out to the Mitel Vendor for assistance when needed.
Requirements
- Experience with the Mitel SX-200 ICPMitel MiVoice Business (3300), Mitel MiVoice Office (400) is REQUIRED, and PhoneSuite Voiceware is a plus, but is not required.
- Must be able to fully troubleshoot the on prem Mitel phone systems and remediate any issues without additional help.
Benefits
- Competitive salary and benefits package
- Opportunity for growth and career development
- Training and support to enhance technical and customer service skills
- Work in a dynamic and multicultural environment
Seniority level
- Entry level
Employment type
- Contract
Job function
- Engineering and Information Technology
Industries
- Technology, Information and Internet
Location: London, England, United Kingdom
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Mitel Engineer employer: CallTek
Contact Detail:
CallTek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mitel Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with Mitel products. Attend tech meetups or online webinars to connect with potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Mitel systems. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to troubleshooting and Mitel products. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at CallTek.
We think you need these skills to ace Mitel Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Mitel products like the SX-200 ICP and MiVoice Business. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Mitel Engineer role and how your background makes you a perfect fit. We love seeing genuine enthusiasm, so let your personality come through!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of that in the role. Avoid jargon unless it's relevant to Mitel systems!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at CallTek
✨Know Your Mitel Stuff
Make sure you brush up on your knowledge of Mitel products, especially the SX-200 ICP and MiVoice Business. Familiarise yourself with common troubleshooting scenarios and be ready to discuss how you've resolved issues in the past.
✨Practice Customer Interactions
Since you'll be taking calls from customers, practice your communication skills. Role-play with a friend or family member to simulate customer interactions, focusing on gathering information and providing clear solutions.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges before. Be ready to explain your thought process and the steps you took to resolve issues, as this will demonstrate your ability to work independently.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company. This shows your interest and helps you understand if it's the right fit for you. Think about asking about team dynamics or growth opportunities.
