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- Tasks: Provide top-notch support for Mitel phone systems and troubleshoot issues independently.
- Company: Join CallTek, a global leader in technical support with a diverse team.
- Benefits: Enjoy competitive salary, growth opportunities, and training to boost your skills.
- Why this job: Make a real impact in tech support while developing your career in a dynamic environment.
- Qualifications: Experience with Mitel systems is essential; troubleshooting skills are a must.
- Other info: Work in a multicultural setting with a supportive team focused on your success.
The predicted salary is between 28800 - 43200 £ per year.
CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us.
Key Responsibilities
- Daily duties will consist of taking phone calls from customers, gathering key information, and creating or updating tickets.
- Monitoring email and ticket board for any new/updated information and notifying the correct parties as needed.
- Performing Tier 1 tasks such as voicemail password resets, extension name changes, simple programming changes, and basic troubleshooting for down systems/sites unable to call in/out.
- Working with customers/techs on site to offer basic hardware troubleshooting and performing remote desktop support via laptop when necessary.
- Working independently and knowing Mitel On Prem Products to fix/resolving all issues.
- Reaching out to the Mitel Vendor for assistance when needed.
Requirements
- Experience with the Mitel SX-200 ICP, Mitel MiVoice Business (3300), and Mitel MiVoice Office (400) is REQUIRED; PhoneSuite Voiceware is a plus but not required.
- Must be able to fully troubleshoot the on-prem Mitel phone systems and remediate any issues without additional help.
Benefits
- Competitive salary and benefits package.
- Opportunity for growth and career development.
- Training and support to enhance technical and customer service skills.
- Work in a dynamic and multicultural environment.
Seniority level: Entry level
Employment type: Contract
Job function: Engineering and Information Technology
Industries: Technology, Information and Internet
Location: London, England, United Kingdom
Mitel Engineer in London employer: CallTek
Contact Detail:
CallTek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mitel Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who know about Mitel products. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Brush up on your Mitel knowledge and be ready to showcase your troubleshooting skills. We recommend practising common interview questions related to customer support and technical issues.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles tailored to your skills.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what we love to see at CallTek.
We think you need these skills to ace Mitel Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Mitel products like the SX-200 ICP and MiVoice Business. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at CallTek and how your background makes you a great fit for the Mitel Engineer role. Keep it engaging and personal!
Show Off Your Troubleshooting Skills: Since troubleshooting is key in this role, include specific examples of how you've resolved issues in the past. We love seeing problem-solving in action, so share those success stories that demonstrate your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at CallTek
✨Know Your Mitel Stuff
Make sure you brush up on your knowledge of Mitel products, especially the SX-200 ICP and MiVoice systems. Be ready to discuss your experience with these systems and how you've tackled troubleshooting in the past.
✨Practice Customer Interactions
Since you'll be taking calls from customers, practice how you gather information and create tickets. Role-play with a friend or family member to get comfortable with asking the right questions and providing clear solutions.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues independently. Think of specific scenarios where you had to troubleshoot a problem and what steps you took to fix it. This will demonstrate your capability to handle Tier 1 tasks effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and the tools they use. This shows your interest in the role and helps you gauge if it's the right fit for you.
