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For Companies At a Glance
- Tasks: Lead exciting projects from start to finish, ensuring customer success and value delivery.
- Company: Join CallMiner, the global leader in conversation intelligence powered by AI and ML.
- Benefits: Enjoy remote work, generous PTO, fitness and tuition reimbursement, and paid parental leave.
- Other info: Recognised as a 2024 Top Place to Work, we prioritise an inclusive and positive workplace culture.
- Why this job: Be part of a dynamic team that values collaboration, innovation, and personal growth.
- Qualifications: 4+ years in project management, preferably in a technical SaaS environment; strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
1 week ago Be among the first 25 applicants
CallMiner is looking for a Project Manager II to join our Project Management Office (PMO). This is a hands-on project management role to support medium to large scale project implementations to ensure successful value delivery. The person in this position will work closely with customers and internal departments to ensure successful deployments of solutions on time and within scope. The Project Manager orchestrates the entire project lifecycle, from project implementation, system configuration, customer enablement, transition to Support, project closure, and most importantly, value delivery. This is an exciting opportunity to provide hands-on project management and to support our global colleagues and customers toward successful implementations.
Primary Responsibilities
- Demonstrates success in driving multiple projects utilizing a value-based approach with an emphasis on the Customer\’s Use Case
- Interprets and transforms customer requirements into project plans
- Maintains accountability to drive assigned projects to successful completion
- Works closely with business, technical and customer resources to lead projects via the project management tool to drive implementation tasks to closure and to deliver value
- Monitors and maintains key project dates and financial values within the PMO portfolio tool
- Accurately tracks and documents work and provides concise project status updates in alignment with PMO standards.
- Leverages CallMiner\’s existing project process and corresponding templates to effectively communicate to internal and external project stakeholders
- Provides meeting agendas, facilitates meetings, and clearly communicates outcomes and action items via meeting minutes and project logs.
- Sets and manages expectations with project stakeholders and escalates to CallMiner leadership when appropriate
- Proactively manages changes in project scope, identifying risks, and assisting in devising contingency plans
- Collaborates with internal teams to improve processes and to continually share ideas
Requirements
Required Skills
- A degree in project management or business discipline or equivalent work experience
- Minimum of 4 years in a hands-on project management role with 2 years in a technical environment, preferably SaaS software implementation
- Ability to work with minimum supervision to support internal stakeholders and external customers
- Prior experience with external customers is strongly preferred
- Excellent organizational skills and time management abilities
- Excellent communication (verbal and written) skills.
- Experience interfacing with external customers at all levels and driving customer meetings
- Experience as part of a cohesive team in which resources are shared across multiple projects
- Demonstrated ability in applying project management discipline and structure within an evolving organization
- Ability to compile implementation details clearly and concisely into a customer-facing document
- Attention to detail in documenting effort estimates, requirements, and project dates
- Demonstrated ability to multitask, set priorities and to clarify priorities when uncertainty exists
- The confidence to work under pressure, to communicate effectively with customers and to drive customers and internal team members to committed dates
- Ability to manage expectations and to professionally solve disputes or conflicts
- Demonstrated ability to quickly learn new technology
- Familiarity with Microsoft Office applications (MS Word, Excel, Power Point, Outlook)
Preferred Skills
- Relevant industry or product experience required (enterprise SaaS software, conversation intelligence, contact centers, virtual agents/bots,)
- Project Management Certification is a plus
- Experience with Salesforce is a plus
- Experience with project management software (such as Microsoft Project or TaskRay) is a plus
Benefits
About CallMiner
CallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry\’s most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth, and transformational change. CallMiner is trusted by the world\’s leading organizations across retail, financial services, healthcare and insurance, travel, and hospitality, and more.
CallMiner\’s core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.
Our strong commitment to a positive workplace has earned us the recognition of a 2024 Top Place to Work by the Boston Globe.
Benefits + Perks
At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes reimbursement programs for both fitness and tuition, generous PTO including an annual volunteer day, paid maternity, parental leave and more.
We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Project Management
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Industries
IT Services and IT Consulting
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Project Manager II - Remote (UK) employer: CallMiner
Contact Detail:
CallMiner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager II - Remote (UK)
✨Tip Number 1
Familiarise yourself with CallMiner's products and services, especially their conversation intelligence platform. Understanding how their technology works will help you articulate how your project management skills can directly contribute to successful implementations.
✨Tip Number 2
Network with current or former employees of CallMiner on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Project Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past project management experiences that demonstrate your ability to handle multiple projects, manage customer expectations, and deliver value. Tailoring your examples to align with CallMiner's focus on customer use cases will make a strong impression.
✨Tip Number 4
Showcase your familiarity with project management tools and methodologies during your interactions. Mentioning your experience with software like Microsoft Project or TaskRay can highlight your readiness to hit the ground running in this role.
We think you need these skills to ace Project Manager II - Remote (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant project management experience, especially in technical environments and SaaS software implementation. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, emphasise your hands-on project management skills and your ability to drive projects to successful completion. Mention specific examples of how you've managed customer expectations and delivered value in previous roles.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure that your application reflects your verbal and written communication abilities. Consider including examples of how you've effectively facilitated meetings or communicated project updates.
Highlight Relevant Certifications: If you have any project management certifications or experience with project management software like Microsoft Project or Salesforce, be sure to include these in your application. This can set you apart from other candidates.
How to prepare for a job interview at CallMiner
✨Understand the Project Lifecycle
Familiarise yourself with the entire project lifecycle, as this role requires you to orchestrate everything from implementation to project closure. Be ready to discuss how you've managed similar processes in the past.
✨Showcase Your Communication Skills
Since the role involves liaising with customers and internal teams, demonstrate your excellent verbal and written communication skills. Prepare examples of how you've effectively communicated project updates and facilitated meetings.
✨Prepare for Customer-Focused Scenarios
Expect questions about your experience with external customers. Be prepared to share specific instances where you successfully managed customer expectations and resolved conflicts.
✨Highlight Your Technical Experience
With a preference for candidates who have worked in a technical environment, be ready to discuss your experience with SaaS software implementations. Mention any relevant tools or software you've used, such as Microsoft Project or Salesforce.