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- Tasks: Lead operations and manage projects in a fast-paced environment.
- Company: Join Gear4music, a leading retailer in the music industry.
- Benefits: Enjoy discounts, wellbeing support, and flexible working options.
- Why this job: Make a real impact in a growing international e-commerce business.
- Qualifications: Experience in operations management and strong leadership skills required.
- Other info: Be part of a passionate community dedicated to music and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Location: York - Holgate HQ
Department: Operations
Salary: Dependent on Experience
Hours: 39.5
Contract Type: Permanent
As we continue to grow, we’re excited to offer a fantastic opportunity for an experienced Operations Manager to join our team. Reporting to the Senior Operations Manager, you’ll balance operational delivery with structured project management, ensuring both business as usual activity and project work are effectively planned, prioritised, and delivered to a high standard. This is a hands-on leadership role, requiring confident decision making, strong stakeholder management, and the ability to adapt quickly when priorities shift.
What Youll Be Doing
- Leading daily and weekly operational planning, ensuring workflow is prioritised and resourced effectively
- Managing, coaching and developing Team Leaders and Supervisors to deliver consistent performance
- Acting as a senior escalation point for operational issues, service risks and site incidents
- Monitoring performance and driving improvements across productivity and service quality
- Managing facilities activity including repairs, maintenance and refurbishment work
- Sourcing and managing quotes/tenders and coordinating contractor activity on site
- Managing supplier and contractor relationships, ensuring compliance with site rules and H&S standards
- Supporting site security arrangements and maintaining a safe, well-run working environment
- Identifying inefficiencies, implementing practical solutions and embedding sustainable change
- Leading cross-functional projects from planning through to delivery, ensuring actions, timelines and outcomes are tracked
- Providing clear updates to senior leadership on progress, risks, performance and delivery against objectives
About You
- Proven experience in an operations or delivery-focused role within a fast-paced environment
- Strong people leadership skills, with experience managing Team Leaders and Supervisors
- Confident managing third-party suppliers, contractors and facilities-related activity
- Strong planning and prioritisation skills, with the ability to adapt quickly when priorities change
- Experience delivering projects and improvements across multiple teams and stakeholders
- A practical, hands-on approach with a continuous improvement mindset
- Strong communication skills with the confidence to challenge, influence and drive accountability
Qualifications
- ILM or CMI Level 5 or equivalent
- IOSH and/or NEBOSH certification
- Lean / Six Sigma and/or Prince2 (desirable)
Why join Gear4music?
This is an opportunity to play a key role in a growing, international e-commerce business, where well-run operations really matter. Based at our York headquarters, you’ll have real ownership, variety in your day-to-day work, and the chance to make a visible impact on how our sites and operations continue to evolve.
What We’ll Give You
- Generous discount scheme across our full range of music and home entertainment products
- Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas
- Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a Mindful Employer
- Free car parking with access to electric charging points
- Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit
We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010. If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.
If this sounds like the role for you, we’d love to hear from you. As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer. We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers. Our passion for music drives us to constantly innovate and improve our offerings, and we are always looking for talented individuals who share our vision.
Operations Manager employer: CallCare
Contact Detail:
CallCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and think about how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the Operations Manager role. Keep it concise but impactful, highlighting your leadership skills and ability to drive improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are excited about joining our team at Gear4music.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operational delivery and project management, and don’t forget to showcase your leadership skills. We want to see how you’ve made an impact in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've managed teams and improved operations in fast-paced environments. Let your personality come through!
Showcase Your Problem-Solving Skills: In your application, be sure to highlight instances where you've identified inefficiencies and implemented solutions. We love candidates who can think on their feet and adapt quickly, so share those experiences with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our community at Gear4music!
How to prepare for a job interview at CallCare
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key operations of the company. Familiarise yourself with their processes, challenges, and recent projects. This will help you demonstrate your knowledge and show how you can contribute to their operational success.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and leading projects. Be ready to discuss how you've coached Team Leaders and Supervisors in the past, and how your hands-on approach has driven performance improvements.
✨Be Ready for Scenario Questions
Expect questions that assess your decision-making skills and ability to handle operational issues. Think of specific scenarios where you've had to adapt quickly or resolve conflicts, and be prepared to explain your thought process and outcomes.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice articulating your thoughts clearly, especially when discussing complex topics like supplier management or project delivery. Confidence in your communication will help you influence and drive accountability during the interview.
