Sales Operations Analyst in London

Callaway Golf is a leader in total performance, premium golf equipment and active lifestyle products while also being a great place to work! We are passionate and push the limits of innovation. We dare to be great while acting with integrity and respect. We stay hungry, yet humble. All while having fun and making golf enjoyable for everyone!

Our company is a blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly groundbreaking company, and we want top-notch people to join us in that mission.

We’re looking for a proactive and detail-oriented Sales Operations Analyst to join our operations team. This role is critical to maintaining the smooth flow of orders across the business — targeting first time on time and in full delivery. The Sales Operations Analyst will support the end-to-end order pipeline, triage operational queries between Customer Service, Sales and our Logistics and Distribution Centre teams. With a strong emphasis on stakeholder coordination, and process accuracy, this role ensures our operations run efficiently, reliably, and in alignment with commercial goals. This is a great opportunity for someone who’s ready to take the next step in their career, with the chance to broaden your skills in a role that offers variety, clear responsibilities, and visible impact.

ROLES AND RESPONSIBILITIES

• Review and manage the order pipeline, ensuring timely allocation, fulfilment in full and on time, along with resolution of exceptions.
• Manage bookings and collections with customers and 3PLs.
• Ensure accurate setup of Value-Added Services (VAS) per customer requirements.
• Process and oversee EDI customer orders, identifying and resolving errors and coordinating with relevant teams to ensure data integrity and timelines achieved.
• Monitor and report on order delays, providing root cause analysis and escalation where necessary to support timely resolution.
• Act as a key liaison between Sales, Customer Service, Logistics operations, and EMB teams to triage queries to maintain efficient order flow and maximize revenue.
• Build strong working relationships with DC operations and inbound logistics to proactively manage fulfilment performance and issue resolution.
• Contribute to UAT and QA activities as part of warehouse move project.
• Maintain and distribute operational reporting dashboards, highlighting trends across order management and fulfilment.
• Identify recurring issues through reporting analysis.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications (i.e. Word, Outlook, Powerpoint etc.).
• Advanced Excel skills.
• Experience SAP is essential (SAP S/4 preferred).
• A customer-first mindset with confidence handling orders and queries.
• Clear and professional communication, with the ability to build strong working relationships.
• Highly organized, detail-oriented, and comfortable working in a cross-functional environment.

EDUCATION AND EXPERIENCE

• Approximately 2 years’ experience in retail, logistics or operations, with proven ability to work confidently in systems and adapt quickly to new tools and processes.
• Experience with process documentation, UAT, or training coordination is a plus.
• Prior experience in a retail or wholesale apparel/footwear environment is highly desirable.

If you have the skills and experience we are looking for, apply today to join us as a Sales Operations Analyst on this exciting fixed-term opportunity.

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

TravisMathew is an Equal Employment Opportunity.