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- Tasks: Manage wholesale orders and ensure smooth communication between teams.
- Company: Join Callaway Golf, a leader in premium golf equipment and lifestyle products.
- Benefits: Enjoy competitive salary, health care, generous holidays, and staff discounts.
- Why this job: Gain hands-on experience in a fun, innovative environment with growth opportunities.
- Qualifications: Proficiency in Microsoft applications; retail customer service experience preferred.
- Other info: Hybrid working model from the Chessington office.
The predicted salary is between 24000 - 30000 £ per year.
Callaway Golf is a leader in total performance, premium golf equipment and active lifestyle products while also being a great place to work! We are passionate and push the limits of innovation. We dare to be great while acting with integrity and respect. We stay hungry, yet humble. All while having fun and making golf enjoyable for everyone!
Our company is a blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly groundbreaking company, and we want top-notch people to join us in that mission.
The role will be a mix of home and office working from our head office in Chessington. The Order Management & Wholesale Account Coordinator will join us on a full time, permanent basis and in return you will receive a competitive salary of up to £30,000.00 per annum depending on experience, alongside a great range of benefits, including:
- Quarterly sales incentive
- Health care maintenance cash plan
- Employee assistance programme
- Contributory pension scheme
- Private medical insurance
- Life assurance
- Generous holiday entitlement plus an additional day off on your birthday
- Staff discounts
- Interest free leisure and season ticket loans
We’re looking for a proactive and detail-oriented Order Management & Wholesale Account Coordinator to manage the full lifecycle of wholesale orders — from entry to warehouse ready. You will serve as the go-to liaison between our customers, Sales, Finance, and Sales Operations teams to ensure smooth processing, timely communication, and high customer satisfaction.
This is a great opportunity for an Order Management & Wholesale Account Coordinator who’s ready to take the next step in their career. You'll build confidence through hands-on learning and supportive collaboration across teams, with the chance to broaden your skills in a role that offers variety, clear responsibilities, and visible impact.
Roles And Responsibilities
- Own the daily management of external and internal customer queries – processing new and amended wholesale and intercompany orders, issuing credit/debit notes, coordinating returns, and releasing orders from hold, all within agreed SLAs.
- Distribute the weekly open orderbook report with clear status updates and lead review calls with Sales to drive resolution of held or delayed orders.
- Monitor and act on at-risk orders approaching cancellation dates to prevent disruption.
- Deliver a clear, concise weekly report on order risks, cross-functional updates, and required escalations.
- Report on customer service SLAs weekly, identifying key drivers behind performance trends and working with stakeholders to remove blockers or improve turnaround time.
- Act as the central point of contact for all order-related queries, working closely with Sales, Sales Operations, Planning, and Credit Control.
- Conduct bi-annual orderbook audits to ensure data accuracy.
- Identify recurring issues and recommend process improvements to boost efficiency and reduce errors.
TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
- Proficient in Microsoft Applications (i.e. Word, Outlook, PowerPoint etc.).
- Strong Microsoft Excel skills and experience using ERP systems (SAP preferred).
- A customer-first mindset with confidence handling high volumes of orders and queries.
- Clear and professional communication, with the ability to build strong working relationships.
- Organised, reliable, and able to manage time effectively in a busy environment.
- Comfortable with change and eager to learn, with a hands-on, can-do attitude.
- A team player who takes ownership but knows when to ask for support or escalate issues.
- Keen to grow in a role that offers variety, responsibility, and cross-functional exposure.
- Demonstratable experience in retail customer service and operations support, with strong system proficiency and adaptability; holds a bachelor's degree or equivalent experience preferred but not required.
If you have the skills and experience we are looking for, apply today to be considered for the Order Management & Wholesale Account Coordinator role. TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours.
If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
TravisMathew is an Equal Employment Opportunity.
Order Management & Wholesale Account Coordinator - TravisMathew employer: Callaway Golf
Contact Detail:
Callaway Golf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management & Wholesale Account Coordinator - TravisMathew
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, particularly ERP systems like SAP. Having hands-on experience or even a basic understanding of these systems can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively managed customer queries in the past. Be ready to discuss specific situations where you improved customer satisfaction or resolved issues efficiently.
✨Tip Number 3
Research TravisMathew and Callaway Golf to understand their company culture and values. Tailor your conversation during interviews to reflect how your personal values align with theirs, demonstrating that you're not just a fit for the role but also for the team.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage time effectively in a busy environment. Think of examples where you've successfully handled multiple tasks or projects simultaneously, as this is crucial for the Order Management & Wholesale Account Coordinator role.
We think you need these skills to ace Order Management & Wholesale Account Coordinator - TravisMathew
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order management and customer service. Use keywords from the job description, such as 'proactive', 'detail-oriented', and 'customer-first mindset' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at TravisMathew and explain how your skills align with their needs. Mention specific experiences that demonstrate your ability to manage orders and communicate effectively with teams.
Showcase Technical Skills: Highlight your proficiency in Microsoft Excel and any experience with ERP systems like SAP. Provide examples of how you've used these tools to improve efficiency or solve problems in previous roles.
Emphasise Team Collaboration: Since the role involves liaising with various teams, mention instances where you've successfully collaborated with others. This could include resolving issues, improving processes, or enhancing customer satisfaction through teamwork.
How to prepare for a job interview at Callaway Golf
✨Know the Company
Before your interview, take some time to research Callaway Golf and TravisMathew. Understand their values, products, and recent news. This will help you align your answers with their mission and show genuine interest.
✨Demonstrate Your Organisational Skills
As an Order Management & Wholesale Account Coordinator, you'll need to manage multiple tasks efficiently. Be prepared to discuss specific examples from your past experiences where you successfully handled high volumes of orders or queries.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally. You might be asked to explain how you would handle customer queries or collaborate with different teams, so have examples ready.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential challenges you might face in order management and how you would address them. This shows your proactive mindset and readiness to tackle issues head-on.
