At a Glance
- Tasks: Build strong relationships with clients and exceed sales targets while ensuring customer satisfaction.
- Company: Join Callaway Golf Europe, a leader in the golf industry with a diverse and inclusive culture.
- Benefits: Enjoy a competitive salary, commission, health care plan, and generous holiday entitlement.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team, work flexibly, and make an impact in the golf industry.
- Qualifications: Fluent in German with B2B sales experience preferred; knowledge of golf is a bonus.
The predicted salary is between 28000 - 28000 £ per year.
Work Arrangement: Flexible working environment with a mix of home-based work and office days at our Chessington head office or Swindon Distribution site (minimum 3 days per week) in alignment with the team.
Position Type: Full time, permanent.
Salary: £28,000.00 per annum (depending on experience).
Benefits:
- Commission £2,000.00 per annum
- Language Allowance – German Speaking
- Health care maintenance cash plan
- Employee assistance programme
- Contributory pension scheme
- Private medical insurance
- Life assurance
- Generous holiday entitlement plus an additional day off on your birthday
- Staff discounts
- Interest free leisure and season ticket loans
Responsibilities:
- Become a strategic partner to key clients, fostering long‑term relationships and meeting or exceeding sales targets.
- Develop a deep understanding of assigned accounts’ needs, identify growth opportunities and work collaboratively with the team and across departments to develop customised solutions.
- Focus primarily on the customer while performing administrative tasks such as order entry and returns processing.
- Maintain excellent attention to detail and communication skills while multitasking and keeping focus on customer satisfaction and target achievement.
Qualifications:
- Fluency in German (speaking, understanding, and writing).
- Knowledge of the golf industry preferred.
- Proven experience in B2B sales a plus.
Equal Opportunity: Callaway Golf Europe is an Equal Employment Opportunity Company and welcomes applications from all sections of the community.
Inside Sales & Customer Service Representative - German Speaking in London employer: Callaway Golf
At Callaway Golf Europe, we pride ourselves on being an exceptional employer, offering a flexible working environment that balances home-based work with collaborative office days in our Chessington head office or Swindon Distribution site. Our commitment to employee well-being is reflected in our comprehensive benefits package, including a generous holiday entitlement, private medical insurance, and opportunities for professional growth, all within a supportive culture that values teamwork and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales & Customer Service Representative - German Speaking in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Callaway Golf. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Callaway Golf before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inside Sales & Customer Service Representative - German Speaking in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Callaway Golf:Your cover letter is your chance to shine! Tell us why you want to work at Callaway Golf specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Callaway Golf!
How to prepare for a job interview at Callaway Golf
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
