At a Glance
- Tasks: Lead a team to deliver high-quality, compassionate care in your local community.
- Company: Join Call-In Homecare, a trusted care provider with a positive team culture.
- Benefits: Competitive salary, professional development, and opportunities for career progression.
- Other info: Dynamic role with the chance to shape services across Tayside.
- Why this job: Make a real impact while supporting and mentoring care teams in a growing organisation.
- Qualifications: SVQ Level 4 in Health & Social Care and experience in care management.
The predicted salary is between 43741 - 53461 £ per year.
Salary: Competitive, dependent on experience
Location: Tayside, covering Dundee, Angus, Perth & Kinross
Hours: Full-time, office-based
Qualification Requirement: Minimum SVQ Level 4 in Health & Social Care
About Call-In Homecare
Call-In Homecare is a long-established and trusted care provider, delivering high-quality, person-centred support across Scotland. As the organisation continues to grow and secure new opportunities, we are investing in our leadership team and seeking experienced, motivated Service Managers to support our expansion while maintaining exceptional standards of care.
The Role
As a Service Manager, you will play a key role in leading your local branch, ensuring safe, effective and compassionate care delivery. You’ll oversee daily operations, support staff, maintain compliance and build strong relationships with clients, families and external partners.
- Service leadership — managing day-to-day operations and ensuring high-quality care delivery
- Staff supervision — supporting, developing and mentoring care teams
- Compliance management — ensuring all regulatory, contractual and organisational standards are met
- Client relationship building — maintaining excellent communication with clients and families
- Scheduling oversight — ensuring rotas are efficient, fair and meet service needs
- Incident and risk management — responding to concerns and ensuring safe practice
- Partnership working — liaising with local authorities, health professionals and commissioning teams
What We’re Looking For
You will be a confident, organised and compassionate leader with a strong understanding of care operations.
- Essential requirements:
- Minimum SVQ Level 4 in Health & Social Care (or equivalent)
- Proven experience in a care management or senior supervisory role
- Strong knowledge of care regulations, compliance and quality standards
- Excellent communication and people-management skills
- Ability to work full-time and travel throughout the Tayside area.
- A proactive, solutions-focused approach and commitment to delivering outstanding care
- Knowledge of Dundee, Angus, Perth and Kinross would be desirable
Why Join Call-In Homecare?
- A stable, growing organisation with new contracts and long-term opportunities
- Supportive leadership and a positive, collaborative team culture
- Opportunities for professional development and progression
- The chance to shape services and make a meaningful impact in your local community
Service Manager in Dundee employer: Call-In Homecare
At Call-In Homecare, we pride ourselves on being one of Scotland's leading care providers, offering a supportive and inclusive work environment where every team member is valued. With guaranteed hours, competitive pay, and comprehensive training, we empower our Care Assistants to make a meaningful impact in the lives of those they serve in Coatbridge. Join us to enjoy flexible shift patterns, ongoing career development, and the satisfaction of helping your community while being part of a compassionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Dundee
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Call-In Homecare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Call-In Homecare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Call-In Homecare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Service Manager in Dundee
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Call-In Homecare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Call-In Homecare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Call-In Homecare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Call-In Homecare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Call-In Homecare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Call-In Homecare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
