At a Glance
- Tasks: Lead a team to deliver high-quality, compassionate care in your local branch.
- Company: Call-In Homecare, a trusted care provider with a focus on person-centred support.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Other info: Join a stable organisation with long-term opportunities for career progression.
- Why this job: Make a meaningful impact in your community while growing your leadership skills.
- Qualifications: SVQ Level 4 in Health & Social Care and experience in care management.
The predicted salary is between 31500 - 38500 £ per year.
Salary: Competitive, dependent on experience
Office Location: Positions in Glasgow, Edinburgh and Midlothian.
Qualification Requirement: Minimum SVQ Level 4 in Health & Social Care
About Call-In Homecare
Call-In Homecare is a long-established and trusted care provider, delivering high-quality, person-centred support across Scotland. As the organisation continues to grow and secure new opportunities, we are investing in our leadership team and seeking experienced, motivated Service Managers to support our expansion while maintaining exceptional standards of care.
The Role
As a Service Manager, you will play a key role in leading your local branch, ensuring safe, effective and compassionate care delivery. You'll oversee daily operations, support staff, maintain compliance and build strong relationships with clients, families and external partners.
- Service leadership - managing day-to-day operations and ensuring high-quality care delivery
- Staff supervision - supporting, developing and mentoring care teams
- Compliance management - ensuring all regulatory, contractual and organisational standards are met
- Client relationship building - maintaining excellent communication with clients and families
- Scheduling oversight - ensuring rotas are efficient, fair and meet service needs
- Incident and risk management - responding to concerns and ensuring safe practice
- Partnership working - liaising with local authorities, health professionals and commissioning teams
What We're Looking For
- You will be a confident, organised and compassionate leader with a strong understanding of care operations.
- Minimum SVQ Level 4 in Health & Social Care (or equivalent)
- Proven experience in a care management or senior supervisory role
- Strong knowledge of care regulations, compliance and quality standards
- Excellent communication and people‑management skills
- Ability to work full-time in our Glasgow, Edinburgh or Midlothian offices
- A proactive, solutions‑focused approach and commitment to delivering outstanding care
Why Join Call-In Homecare?
- A stable, growing organisation with new contracts and long-term opportunities
- Supportive leadership and a positive, collaborative team culture
- Opportunities for professional development and progression
- The chance to shape services and make a meaningful impact in your local community
Service Manager employer: Call-In Homecare Ltd.
Call-In Homecare Ltd is an excellent employer for those seeking a meaningful role in the community, offering guaranteed hours and flexible working options in the welcoming areas of Bishopbriggs and Kirkintilloch. Our supportive team prioritises kindness and care, providing comprehensive training and opportunities for personal growth, making it a rewarding place to work for compassionate individuals dedicated to enhancing the lives of others.
