At a Glance
- Tasks: Support and supervise care teams while improving service quality for clients.
- Company: Join Call-in Homecare, a progressive and supportive organisation in the care industry.
- Benefits: Competitive salary, weekly pay, paid leave, and generous referral bonuses.
- Other info: Enjoy a welcoming environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while advancing your career in care.
- Qualifications: Experience in domiciliary care and team supervision; driving license required.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced carer in Midlothian? Do you want to progress your career in the Care industry? Call-in Homecare are currently recruiting a Quality Officer for our Midlothian Service. This role will be partially based in Midlothian, covering our East Lothian, Midlothian and West Lothian services. The successful applicant will have a track record in delivering high quality care at home services, be an excellent communicator with a focus on creating positive outcomes for colleagues, staff and service users. Please note there is an on‑call requirement for this post, which attracts additional payments to your basic salary. This is an ideal opportunity to become part of a progressive, supportive and quality‑oriented organisation and to take an active role in shaping the services Call‑In Homecare Ltd. provides to its clients.
What We Can Offer You
- Permanent, full‑time contract (40 hours per week) – Every other weekend off
- Highly competitive salary + On‑call wage
- Weekly pay
- Pension and mileage allowance (40p/mile)
- Paid annual leave
- Fast‑tracked job offer system
- Job security
- Generous refer a friend scheme with opportunity to earn up to £300 per referral (unlimited).
- Employee Assistant Programme (EAP) – offering free confidential access to counselling and tailored support programmes.
- Opportunities for personal and professional growth and development
- A supportive and welcoming working environment
- Access to extensive well‑being services and fitness programmes.
- Free uniform & PPE
- In‑store discounts with a Blue Light card offering up to 60% off high street names.
- And other benefits
Ideally, the candidate will have:
- Good geographical knowledge of East Lothian, Midlothian and West Lothian.
- Experience in Domiciliary Care will be essential
- Experience with supervising and supporting teams and individuals to bring out the best in them
- A valid driving license and own transport is required – with business insurance
- SVQ Level 3 in Health and Social Care or a willingness to pursue this.
Responsibilities and Duties
- Client assessments, outcomes based care planning and reviewing
- Support and supervision to individual staff and staff teams
- Liaising with other health and social care professionals
- Participating in the branch's out of hours on‑call system (enhanced payment)
- Improving the quality of service to service users and staff
Care Quality Officer- Midlothian employer: Call-In Homecare Ltd.
Call-in Homecare is an exceptional employer in Midlothian, offering a supportive and progressive work environment for those passionate about delivering high-quality care. With competitive salaries, generous benefits including paid annual leave, a pension scheme, and opportunities for personal and professional growth, employees are empowered to thrive while making a meaningful impact in the community. Join us to be part of a team that values your contributions and prioritises well-being, ensuring you feel valued and supported in your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Care Quality Officer- Midlothian
✨Tip Number 1
Network like a pro! Reach out to your contacts in the care industry, especially those who work in Midlothian. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to care quality and team supervision. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for care! During interviews, share specific examples of how you've improved service quality or supported your team. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get noticed and ensures your application lands directly in the right hands. Plus, we love seeing familiar faces!
We think you need these skills to ace Care Quality Officer- Midlothian
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Care Quality Officer role. Highlight your experience in domiciliary care and any relevant qualifications, like your SVQ Level 3, to show us you’re the perfect fit!
Showcase Your Communication Skills:As an excellent communicator, it’s important to demonstrate this in your written application. Use clear and concise language, and don’t forget to mention how you’ve created positive outcomes for colleagues and service users in the past.
Highlight Your Team Support Experience:We want to see how you’ve supervised and supported teams before. Share specific examples of how you’ve brought out the best in individuals or teams, as this is key for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the quickest way for us to receive your details and get the ball rolling on your potential new career with us.
How to prepare for a job interview at Call-In Homecare Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of domiciliary care and the specific services offered by Call-in Homecare. Familiarise yourself with their values and how they create positive outcomes for service users. This will show that you're genuinely interested in the role and understand what it entails.
✨Showcase Your Communication Skills
As a Care Quality Officer, communication is key. Prepare examples of how you've effectively communicated with colleagues and service users in the past. Think about times when you’ve resolved conflicts or improved team dynamics – these stories will highlight your ability to foster a supportive environment.
✨Demonstrate Leadership Experience
Since the role involves supervising and supporting teams, be ready to discuss your leadership style. Share specific instances where you've motivated a team or helped someone develop their skills. This will illustrate your capability to bring out the best in others.
✨Prepare for On-Call Scenarios
Given the on-call requirement, think about how you would handle unexpected situations. Prepare to discuss your problem-solving skills and how you prioritise tasks under pressure. This will reassure the interviewers that you can manage the demands of the role effectively.
