At a Glance
- Tasks: Lead a local care branch, ensuring high-quality, compassionate support for clients.
- Company: Call-In Homecare, a trusted care provider with a focus on person-centred support.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Other info: Join a growing organisation with long-term opportunities and a positive work environment.
- Why this job: Make a meaningful impact in your community while leading a dedicated care team.
- Qualifications: SVQ Level 4 in Health & Social Care and experience in care management.
Salary: Competitive, dependent on experience
Location: Tayside, covering Dundee, Angus, Perth & Kinross
Qualification Requirement: Minimum SVQ Level 4 in Health & Social Care
About Call‑In Homecare
Call‑In Homecare is a long-established and trusted care provider, delivering high-quality, person-centred support across Scotland. As the organisation continues to grow and secure new opportunities, we are investing in our leadership team and seeking experienced, motivated Service Managers to support our expansion while maintaining exceptional standards of care.
The Role
As a Service Manager, you will play a key role in leading your local branch, ensuring safe, effective and compassionate care delivery. You’ll oversee daily operations, support staff, maintain compliance and build strong relationships with clients, families and external partners.
Key responsibilities include:
- Service leadership— managing day‑to‑day operations and ensuring high‑quality care delivery
- Staff supervision— supporting, developing and mentoring care teams
- Compliance management— ensuring all regulatory, contractual and organisational standards are met
- Client relationship building— maintaining excellent communication with clients and families
- Scheduling oversight— ensuring rotas are efficient, fair and meet service needs
- Incident and risk management— responding to concerns and ensuring safe practice
- Partnership working— liaising with local authorities, health professionals and commissioning teams
What We’re Looking For
You will be a confident, organised and compassionate leader with a strong understanding of care operations.
- Minimum SVQ Level 4 in Health & Social Care (or equivalent)
- Proven experience in a care management or senior supervisory role
- Strong knowledge of care regulations, compliance and quality standards
- Excellent communication and people‑management skills
- Ability to work full‑time and travel throughout the Tayside area
- A proactive, solutions‑focused approach and commitment to delivering outstanding care
- Knowledge of Dundee, Angus, Perth and Kinross would be desirable
Why Join Call‑In Homecare?
- A stable, growing organisation with new contracts and long‑term opportunities
- Supportive leadership and a positive, collaborative team culture
- Opportunities for professional development and progression
- The chance to shape services and make a meaningful impact in your local community
Service Manager in Dundee employer: Call-In Homecare Ltd
Call-In Homecare Ltd. is an exceptional employer that prioritises the well-being of both its clients and staff. With a strong focus on employee development, flexible working hours, and a supportive management team, you will find a fulfilling career that not only enhances your skills but also allows you to make a meaningful impact in the lives of elderly individuals in Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Dundee
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Call-In Homecare Ltd!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Call-In Homecare Ltd.
We think you need these skills to ace Service Manager in Dundee
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Call-In Homecare Ltd. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Call-In Homecare Ltd and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Call-In Homecare Ltd. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Call-In Homecare Ltd's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Call-In Homecare Ltd
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Call-In Homecare Ltd.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Call-In Homecare Ltd will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Call-In Homecare Ltd and how you would contribute to adapting HR strategies.
