Salary:Competitive, dependent on experience
Office Location:Positions in Glasgow, Edinburgh and Midlothian.
Qualification Requirement: Minimum SVQ Level 4 in Health & Social Care
About Call‑In Homecare
Call-In Homecare is a long-established and trusted care provider, delivering high-quality, person-centred support across Scotland. As the organisation continues to grow and secure new opportunities, we are investing in our leadership team and seeking experienced, motivated Service Managers to support our expansion while maintaining exceptional standards of care.
The Role
As a Service Manager, you will play a key role in leading your local branch, ensuring safe, effective and compassionate care delivery. You’ll oversee daily operations, support staff, maintain compliance and build strong relationships with clients, families and external partners.
Key responsibilities include:
- Service leadership— managing day‑to‑day operations and ensuring high‑quality care delivery
- Staff supervision— supporting, developing and mentoring care teams
- Compliance management— ensuring all regulatory, contractual and organisational standards are met
- Client relationship building— maintaining excellent communication with clients and families
- Scheduling oversight— ensuring rotas are efficient, fair and meet service needs
- Incident and risk management— responding to concerns and ensuring safe practice
- Partnership working— liaising with local authorities, health professionals and commissioning teams
What We’re Looking For
- You will be a confident, organised and compassionate leader with a strong understanding of care operations.
- Minimum SVQ Level 4in Health & Social Care (or equivalent)
- Proven experience in acare management or senior supervisory role
- Strong knowledge ofcare regulations, compliance and quality standards
- Excellent communication and people‑management skills
- Ability to work full‑time in ourEdinburgh or Midlothian office.
- A proactive, solutions‑focused approach and commitment to delivering outstanding care
Why Join Call‑In Homecare?
- A stable, growing organisation withnew contracts and long‑term opportunities
- Supportive leadership and a positive, collaborative team culture
- Opportunities for professional development and progression
- The chance to shape services and make a meaningful impact in your local community
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Service Manager employer: Call-In Homecare Limited
Call-In Homecare Limited is an excellent employer for those seeking a meaningful career in care, offering flexible hours and competitive pay in the welcoming communities of Bearsden and Milngavie. Our supportive work culture prioritises employee growth through fully funded training programs, ensuring that every team member can thrive while making a real difference in the lives of older adults. Join us to be part of a compassionate team dedicated to enhancing independence and dignity for our clients.
