At a Glance
- Tasks: Assist with clerical duties, phone support, and scheduling for care services.
- Company: Join a leading independent care provider in Scotland with a supportive culture.
- Benefits: Competitive salary, flexible hours, workplace pension, and career development opportunities.
- Other info: Enjoy a dynamic role with a 3-week rolling rota and on-call duties.
- Why this job: Make a difference in people's lives while gaining valuable office experience.
- Qualifications: Strong communication, organisation, and IT skills; previous experience is a plus.
The predicted salary is between 30150 - 36850 £ per year.
Call-In Homecare Ltd, est. 1991, is a leading independent provider of domiciliary care services across Scotland's central belt and Dundee. Our colleagues and service users are at the heart of everything we do and our team of experts in local care services support our staff to provide safe, bespoke and excellent quality care services to our clients across Scotland. We are seeking to recruit an Office Support Assistant to assist our busy operations in our Edinburgh South Team. This is an ideal opportunity to become part of a progressive, supportive and quality oriented organisation.
RESPONSIBILITIES
- Performing clerical and reception duties
- Answering and fielding phone calls
- Providing telephone support
- Operating the organisation's switchboard
- Liaising with the local authority, clients, and carers on an ongoing basis
- Managing the care package referrals process
- Setting up new clients and staff on our electronic scheduling system
- Scheduling carers new shift patterns
- Maintaining accurate records
- Maintaining stock of PPE by anticipating work requirements, ordering supplies, and distributing supplies where necessary
- Participation with the out of office on-call service
IDEAL CANDIDATE
This important role requires a highly motivated, self driven individual with excellent communication, interpersonal, time-management, organisation and IT skills. Shift pattern 5 days over 7, 1 weekend in 3 on a 3-week rolling rota and will include on-call duties at enhanced rate.
Experience
Previous experience in a similar role is preferred but not essential. We offer a permanent, contracted position with a highly competitive salary, work place pension, flexible working hours and other benefits.
If you have any questions, please call us on 0131 656 7310 and ask to speak to Gemma.
Office Support Assistant - Edinburgh employer: Call-In Homecare Limited
Call-In Homecare Limited is an excellent employer for those seeking a meaningful career in care, offering flexible hours and competitive pay in the welcoming communities of Bearsden and Milngavie. Our supportive work culture prioritises employee growth through fully funded training programs, ensuring that every team member can thrive while making a real difference in the lives of older adults. Join us to be part of a compassionate team dedicated to enhancing independence and dignity for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Office Support Assistant - Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Call-In Homecare Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Call-In Homecare Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Support Assistant - Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Call-In Homecare Limited:Your cover letter is your chance to shine! Tell us why you want to work at Call-In Homecare Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Call-In Homecare Limited!
How to prepare for a job interview at Call-In Homecare Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
