At a Glance
- Tasks: Lead a local branch, ensuring high-quality care and supporting staff.
- Company: Call-In Homecare, a trusted care provider across Scotland.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Other info: Opportunities for career progression in a stable, growing organisation.
- Why this job: Make a meaningful impact in your community while leading a dedicated team.
- Qualifications: Minimum SVQ Level 4 in Health & Social Care and care management experience.
The predicted salary is between 40500 - 49500 £ per year.
Salary: Competitive, dependent on experience
Office Location: Positions in Glasgow, Edinburgh and Midlothian.
Qualification Requirement: Minimum SVQ Level 4 in Health & Social Care
About Call-In Homecare
Call-In Homecare is a long-established and trusted care provider, delivering high-quality, person-centred support across Scotland. As the organisation continues to grow and secure new opportunities, we are investing in our leadership team and seeking experienced, motivated Service Managers to support our expansion while maintaining exceptional standards of care.
The Role
As a Service Manager, you will play a key role in leading your local branch, ensuring safe, effective and compassionate care delivery. You’ll oversee daily operations, support staff, maintain compliance and build strong relationships with clients, families and external partners.
Key responsibilities include:
- Service leadership— managing day-to-day operations and ensuring high-quality care delivery
- Staff supervision— supporting, developing and mentoring care teams
- Compliance management— ensuring all regulatory, contractual and organisational standards are met
- Client relationship building— maintaining excellent communication with clients and families
- Scheduling oversight— ensuring rotas are efficient, fair and meet service needs
- Incident and risk management— responding to concerns and ensuring safe practice
- Partnership working— liaising with local authorities, health professionals and commissioning teams
What We’re Looking For
You will be a confident, organised and compassionate leader with a strong understanding of care operations.
- Minimum SVQ Level 4 in Health & Social Care (or equivalent)
- Proven experience in a care management or senior supervisory role
- Strong knowledge of care regulations, compliance and quality standards
- Excellent communication and people-management skills
- Ability to work full-time in our Glasgow office.
- A proactive, solutions-focused approach and commitment to delivering outstanding care
Why Join Call-In Homecare?
- A stable, growing organisation with new contracts and long-term opportunities
- Supportive leadership and a positive, collaborative team culture
- Opportunities for professional development and progression
- The chance to shape services and make a meaningful impact in your local community
Service Manager in Glasgow employer: Call-In Homecare Limited
Call-In Homecare Limited is an excellent employer for those seeking a meaningful career in care, offering flexible hours and competitive pay in the welcoming communities of Bearsden and Milngavie. Our supportive work culture prioritises employee growth through fully funded training programs, ensuring that every team member can thrive while making a real difference in the lives of older adults. Join us to be part of a compassionate team dedicated to enhancing independence and dignity for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Glasgow
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Call-In Homecare Limited!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Call-In Homecare Limited.
We think you need these skills to ace Service Manager in Glasgow
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Call-In Homecare Limited. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Call-In Homecare Limited and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Call-In Homecare Limited. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Call-In Homecare Limited's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Call-In Homecare Limited
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Call-In Homecare Limited.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Call-In Homecare Limited will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Call-In Homecare Limited and how you would contribute to adapting HR strategies.
