Service Engineer - Reactive

Experience working in FMCG warehouses on large machinery including conveyors and auto-loaders or similar with an electrical bias required. Must have mechanical and electrical experience & qualifications. At Caljan, we take pride in our engineers’ development. They are the front line of the company offering mechanical and electrical repairs to our customers’ FMCG warehouse machinery. We are seeking qualified mechanical and electrical engineers to join our growing team. Our ideal candidate will be passionate about machinery and electronics, have an extensive understanding of health and safety, including risk assessments and method statements, have an aptitude for mechanical and electrical repairs, and have experience handling heavy machinery. This is a home-based role, visiting customer sites.

As a reactive engineer, you will travel to customer sites when their machinery has broken down. The machinery can be anything from a conveyor belt to an auto-loader or anything you may find in a logistics warehouse. You will be supplied with a van and state-of-the-art tools and equipment. Working closely with our service support team, you will deliver excellence and be customer-centric in your duties. You will have the opportunity to complete a logbook which enables you to move up the Caljan ladder. For your service, we offer competitive salaries with allowances; meal subsistence; discounts on retailers, gym memberships, days out; money back on eyewear, eye appointments, doctor appointments and prescriptions; a flawless EAP; yearly salary reviews; company sick pay. You will take part in a 24/7 on-call rota which contractually is 1 week in 3. For most of our regions, we aim for one week in 4 but it can be more. Salary upwards of £48,779 PA.

Key Responsibilities

• Conduct routine breakdown and repairs and maintenance work on automated material handling equipment and systems across the Region within the UK sites.
• Service operational excellence in attending and fixing breakdowns, repairs and standby maintenance support to ensure that customers, with or without contract, receive the agreed level of service and support contract and cover, according to the agreed KPIs and SLAs, as well as working to the agreed Company technical standards & Company Health and Safety standards (i.e. OEM Maintenance and Technical Standards, Risk assessments, Method statements).
• Conduct “Gemba Walk” inspections at customer sites (non-invasive proactive/preventive/predictive inspections – thermal / acoustic / visual / reports / timings / checks / audits).
• Ensure that your level of training, competence and experience is in line with the appropriate job level, as defined in the FSE Career plan and Master Skills Matrix.
• Dedicated to continuous professional development and learning; self-improvement and keeping up to date with industry-specific developments and changes.
• Improve all aspects of customer satisfaction possible during the fulfillment of the duties, coordination and communication with the customer in support of their needs.
• Identify other potential ways to improve service, increase sales and add value for the customer.
• Use service and maintenance processes, systems and tools as agreed to ensure all deliverables, and administration are produced and submitted in accordance with Company standards (i.e., Risk assessments, Method statements, Reporting, Site files, Drawing, Expenses, Time sheets, Holidays, Sickness, etc.).
• Support other areas of the business, as required on an ad-hoc or temporary basis (i.e., holiday and sickness cover, site management support, installation support, latent defect investigation, training courses, etc.).

What Will You Bring to the Role?

• Ensure that the company health and safety, service and maintenance procedures and standards are always followed and always maintained.
• Proactively ensure personal safety and the safety of others by complying with the company’s health and safety policies and procedures.
• Electrical / Mechanical Engineering or equivalent combination of education and experience in similar work – (HND/HNC/Apprenticeship).
• Preferred electrical qualifications – NVQ Level 3 / Diploma or City & Guilds 2391, 2394 and 2395, or EAL Inspection and Testing and Initial Verification qualifications.
• Minimum electrical qualification – Access to Building Services; Electrotechnical Craft (Level 2); or Technicals in Building Services Engineering; MGTS mechanical to electrical conversion.
• Strong communication skills with an ability to interact with customers and other interested stakeholders.
• A full UK driving licence.
• 25 days holiday + bank holidays.
• Continuous development and support through our training academy.
• Life assurance.
• Healthcare cash back scheme.
• Reward & recognition.
• Mental health first aiders.
• Social events.
• Friendly and welcoming environment.
• Wellness and benefits package.
• Company vehicle + tools.

Why Join Us?

This role requires a full UK driving licence, DBS check and mechanical & electrical engineering qualifications. We will offer competitive compensation and a supportive environment for career growth, including Life Assurance, Healthcare cash back scheme, Reward & recognition, Mental health first aiders and Company vehicle + tools. We also provide 25 days holiday + bank holidays, continuous training, and a wellness and benefits package.