At a Glance
- Tasks: Be the go-to person for customer payment issues and ensure smooth global transactions.
- Company: Join a fast-growing fintech on a mission to empower economic opportunity worldwide.
- Benefits: Competitive salary, equity, remote work, health coverage, and professional development budget.
- Other info: Enjoy generous vacation, flexible work environment, and international team offsites.
- Why this job: Make a real impact in cross-border payments while working with a global team.
- Qualifications: 3+ years in B2B payments, strong problem-solving skills, and client-facing experience.
The predicted salary is between 60000 - 80000 £ per year.
Caliza's mission is to eliminate geography as a barrier to economic opportunity. Caliza’s stablecoin infrastructure enables businesses around the world to instantly settle cross-border transactions and access dollar-denominated products. Our mission is to empower everyone, regardless of their location or circumstances, to access instant and stable liquidity. Caliza enables everyone from startups to enterprises to offer real-time settlement and dollar accounts to their customers, creating opportunities for people to participate in developed economies and build wealth.
We are a global team with a global product and a global mission. We bring experience from Visa, Nubank, Mercado Libre, Goldman Sachs, Upstart, Silicon Valley Bank, Intuit, and Goldfinch.
We’re a fast-growing fintech in the B2B cross-border payments space, and we need a Payment Operations and Integrations Engineer to ensure our customers have a seamless experience moving money globally. In this client-facing role, you will own the end-to-end customer payment process and serve as the first line of defense when any payment issue or integration issue arises. You’ll deliver exceptional support by addressing customer inquiries promptly and effectively, and coordinating with internal teams across Finance, Product, Engineering, and Compliance to resolve complex issues or requests. This role will report directly to the CTO.
What you’ll be doing (i.e. job duties):
- Be the first point of contact for all customer payment questions and issues across various communication channels
- Investigate and resolve payment problems end-to-end, owning each case until closure
- Escalate and coordinate with Finance, Engineering, Compliance, or Product when needed
- Provide first-line engineering support to integrator teams hitting issues with our APIs — debug auth, validation, idempotency, webhook delivery; reproduce and escalate with clean repros
- Utilize internal tooling (AI tools, SQL, dashboards) to investigate transactions, accounts, and ledger states
- Manage customer tickets and communications using tools such as Zendesk and/or HubSpot
- Keep customers informed with clear, proactive, timely updates on issues and resolutions
- Identify recurring issues and help improve internal processes and documentation
- Partner with internal teams on new payment features or launches
What we look for in you (i.e. job requirements):
- +3 years of experience with B2B cross-border payments with any of the following fintech, payments, brokers, or financial correspondent banks, or something similar
- Comfortable being client-facing and handling high-trust customer relationships
- Strong REST API debugging skills
- Working knowledge of databases and REST application architecture
- Strong problem-solving skills and attention to detail
- Ability to own issues independently and drive them to resolution
- Excellent written and verbal communication in Portuguese and English
- Organized, calm under pressure, and able to manage multiple requests
- Experience using CRM and support tools (Zendesk, HubSpot, or similar)
- Must have experience with AI tools such as OpenAI, Claude etc. as it relates to data analysis, data queries etc.
- Must be a cross-functional collaborator with low ego
Nice to haves:
- Exposure to crypto, stablecoins, or modern payment rails
- Familiarity with KYB, KYC, AML, or compliance workflows
- Experience supporting global customers across time zones
- Advanced Spanish language or Portuguese skills
What we offer:
- Competitive salary and equity compensation at a well-funded early-stage startup
- Fully remote first, with in-person international team offsites
- We care about your health & wellness — part of your compensation will cover medical, dental, vision, & life insurance
- We care about your goals — growth opportunities at the company, and a flexible budget for professional development
- Work-from-home stipend to optimize your setup
- Generous vacation policy and paid holidays
Payment Operations and Integrations Engineer employer: Caliza
Caliza is an exceptional employer that champions a fully remote work culture, allowing you to collaborate with a diverse global team while enjoying the flexibility of working from anywhere. With a strong focus on employee growth, we offer competitive salaries, equity compensation, and a generous professional development budget, ensuring you have the resources to thrive in your career. Join us in our mission to empower individuals worldwide through innovative financial solutions, all while benefiting from comprehensive health coverage and a supportive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Operations and Integrations Engineer
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Caliza. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Caliza.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Caliza. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Payment Operations and Integrations Engineer
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Caliza and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Caliza how you can be a team player!
How to prepare for a job interview at Caliza
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Caliza.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Caliza's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
