At a Glance
- Tasks: Lead safe accommodation services for survivors, ensuring support is trauma-informed and responsive.
- Company: Join a compassionate organisation dedicated to supporting vulnerable individuals.
- Benefits: Enjoy exclusive discounts, health plans, gym memberships, and professional development opportunities.
- Other info: We value diversity and welcome applicants from various backgrounds.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams in social care or related fields is essential.
The predicted salary is between 30000 - 40000 £ per year.
Service Manager – Safe Accommodation
As Service Manager - Safe Accommodation, you will lead the operational delivery of refuge and other safe accommodation services for adult survivors, children and young people.
You will work closely with the Area Operational Lead and as part of the Senior Leadership Team to provide practical, values‑led leadership to frontline teams, ensuring accommodation is safe, well‑managed and responsive, and overseeing high‑quality, trauma‑informed and survivor‑led support.
Responsibilities
- Lead the day‑to‑day operational delivery of refuge and safe accommodation services, ensuring support is safe, timely, trauma‑informed and survivor‑led.
- Provide effective leadership, supervision, reflective practice and case management oversight to staff, supporting wellbeing, accountability and professional development.
- Oversee referrals, admissions, allocations and move‑on processes to ensure survivors receive an appropriate, equitable and responsive service, with risk managed effectively throughout their stay.
- Monitor service quality, performance, occupancy, voids and outcomes through audits, data, survivor feedback and reporting, and use this insight to drive continuous improvement.
- Ensure compliance with safeguarding, housing management, health and safety, legal, contractual and organisational requirements, maintaining accurate oversight of governance and risk.
- Build and maintain strong partnerships with statutory, voluntary and community organisations to strengthen referral pathways into and out of safe accommodation and improve outcomes for survivors.
- Plan rotas, cover arrangements and on‑site presence to ensure safe staffing levels across services, including 24‑hour provision and out‑of‑hours on‑call support where required.
- Contribute to strategic development, identifying emerging need, supporting service improvement and helping to shape high‑quality, inclusive and psychologically informed accommodation‑based support.
Qualifications
- Experience of managing or leading teams within domestic abuse, housing, supported accommodation, social care or a related support environment.
- Strong knowledge of domestic abuse, trauma‑informed practice, safe accommodation, safeguarding for adults and children, and risk management in complex cases.
- Ability to provide effective supervision, case oversight, and reflective support that promotes staff wellbeing, professional curiosity and high‑quality accommodation‑based practice.
- Experience of performance monitoring, report writing and using data, feedback, occupancy information and outcomes to support service improvement.
- Ability to build positive working relationships with statutory, voluntary and community partners and represent the organisation confidently in multi‑agency settings.
- Excellent communication, organisational and IT skills, and the ability to manage competing priorities, coordinate rotas and maintain accurate records and reporting.
- Commitment to equality, inclusion and survivor‑led practice, with the ability to model Safenet and Calico values in day‑to‑day leadership.
- Desirable: ILM, CMI or another relevant management qualification, or evidence of continued professional development in leadership.
- Desirable: Experience of service development, project delivery, change management or supporting new initiatives within refuge, housing or support service settings.
- Desirable: Knowledge of Women’s Aid National Quality Standards, safe accommodation duties and relevant legislation and frameworks relating to domestic abuse, housing and safeguarding.
- Desirable: Understanding of budget monitoring, contract requirements, housing‑related processes or income maximisation within a commissioned or grant‑funded service.
Benefits
- Bravo Benefits – exclusive discounts at popular high street brands including many retailers and restaurants.
- Westfield Health – company funded cash plan, with access to a Doctor 24/7 for you and your dependents.
- Mental Health Support – access emotional and mental well‑being services through Spectrum.
- Cycle to Work Scheme – save on commuting costs while staying active.
- Pension Options – with employer pension contributions.
- Life Assurance – peace of mind for you and your loved ones.
- Financial Advice – expert guidance to help manage your finances.
- Recognition Awards – celebrate your achievements with our recognition programmes.
- Meaningful learning and development programmes with regular focus on your individual growth.
- Gym Membership Discounts – stay fit with local gym access.
- One Calico Events – connect and unwind at our employee social gatherings.
- Paid Professional Fees – we cover the cost of professional subscriptions so you can continue growing your career.
- Enhanced holidays, sickness, maternity and paternity options.
- Additional Information
All employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe.
You will be expected to update your knowledge and skills on Health & Safety if successful in your application.
Safeguarding: We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way that protects the people we support from harm.
Our colleagues are expected to identify people ‘at risk’ and confidently report any safeguarding concerns as appropriate within the service.
We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.
Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre‑employment checks in line with our safeguarding policies.
Safenet welcomes diversity and champions the rights of those in society who may be marginalised.
Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society.
#J-18808-Ljbffr
Service Manager in Bury employer: Calico Group
As a Service Manager at Safenet, you will join a dedicated team committed to providing safe accommodation and support for survivors of domestic abuse. Our inclusive work culture prioritises employee wellbeing and professional development, offering comprehensive benefits such as mental health support, gym membership discounts, and recognition awards. Located in a vibrant community, we foster strong partnerships with local organisations, ensuring that our services are responsive and impactful, making this an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Bury
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Calico Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Calico Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Calico Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Calico Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager in Bury
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Calico Group:Before hitting send, make sure to tailor your application specifically to Calico Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Calico Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
