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For Companies At a Glance
- Tasks: Ensure customer satisfaction and deliver technical support in the medical devices sector.
- Company: Join a dynamic team in the innovative medical devices industry.
- Benefits: Competitive salary, bonus, car allowance, healthcare, and generous holiday.
- Why this job: Make a real difference in customer care while developing your skills.
- Qualifications: 5 GCSEs including Maths and English; IT skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A fantastic opportunity to enter the medical devices arena! The client is very open regarding background and experience and this is more about customer services and being the go-to account manager and ensuring customer satisfaction.
Territory: North West and West Midlands
Package: £35-40K Basic + Bonus + Car OR Car Allowance, Pension, Healthcare, Death in Service, Phone, Laptop, Holiday
Summary
Purpose: Ensure customer satisfaction and product reliability through the delivery of regular technical account management, on-site service and account review to serve & support customers in order to never lose an account.
Objectives: Drive satisfaction and delight of all stakeholders per account.
Accountable for: Supporting the Sales Unit to achieve targeted sales growth, customer management (satisfaction & delight), SLA Delivery, DOPS training, IB reliability.
Main Responsibilities/Main Tasks:
- Responsible for the delivery of technical account management to include on-site service, damage prevention and KPI review to identify best practice routine equipment handling to customers through coaching, education and training activities.
- Create and deploy action plans to improve customer service delivery.
- Deliver technical service support to the sales unit in installing and commissioning of products.
- Perform assembly, installation and commissioning of new stock.
- Perform assembly, installation, commissioning and decommissioning of demo stock.
- Perform field-based technical activities to include emergency call out, customer query and complaint handling (on site and by phone) and testing and inspection of equipment to necessary standards.
- Deliver technical support to customers including the training of customers in the application of company products and Direct Observation of Procedural Skills (DOPS).
- Support other TAMs and office-based technical activities as necessary.
Qualifications:
- Experience working or covering a territory.
- Minimum of 5 GCSEs at grade C or above including Maths and English or equivalent.
- Intermediate level of knowledge and computer literacy.
- Possess IT skills including Microsoft Office to basic level.
- Full, clean driving licence.
If you are interested in this role and would like to apply or if you are considering your options within the medical devices sector generally, please do send over a CV to nicholasb@calibre8.co.uk and I will call you back to discuss options.
Customer Service/Technical Account Manager in Manchester employer: Calibre8 Recruitment Ltd
Contact Detail:
Calibre8 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Technical Account Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the medical devices field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that Customer Service/Technical Account Manager role.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, and think about how your skills can enhance customer satisfaction. We want you to shine when discussing how you can support their sales unit and improve service delivery.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've handled customer queries or complaints in the past. We know that demonstrating your ability to delight stakeholders is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you navigate the process and land that dream job in the medical devices arena!
We think you need these skills to ace Customer Service/Technical Account Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Service/Technical Account Manager role. Highlight any relevant customer service experience and technical skills that show you can deliver on customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the medical devices sector and how your background makes you the perfect fit for this role. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully handled customer queries or complaints.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Calibre8 Recruitment Ltd
✨Know Your Stuff
Make sure you understand the medical devices industry and the specific products the company offers. Brush up on technical knowledge related to customer service and account management, as this will show your genuine interest and readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight how you ensured customer satisfaction and what actions you took to resolve issues, as this is crucial for the role.
✨Be Ready for Technical Questions
Since the position involves technical account management, expect questions about troubleshooting and product support. Familiarise yourself with common technical issues and solutions related to the products you'll be managing.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer satisfaction and how they measure success in account management. This shows that you're not only interested in the role but also in contributing to the company's goals.
