Regional Facilities Manager in Rochester, Kent

An excellent opportunity has arisen for a Regional Facilities Manager to join one of the UK's leading FM companies working around the Essex and Kent region. This Regional Facilities Manager (RFM) will lead the technical teams in the delivery of PPM and Reactive maintenance services. This role will require you to manage your supervisors, technicians, and clients, ensuring good working relationships are maintained and built upon. The RFM must ensure services are delivered in line with legislative and regulatory standards whilst meeting service level agreements. In addition, you will be required to complete a schedule of compliance audits in a timely fashion, taking corrective action as required whilst driving process and supporting the training of all direct reports.

Key Accountabilities:

• Safety
  • To ensure all maintenance services are delivered in line with agreed SLA's, meeting all statutory and legislative requirements.
  • To ensure that all activity complies with Health and Safety Policies and processes.
• People
  • To ensure company policies and practices are followed and delivered consistently.
  • To recruit, coach and motivate to ensure people performance is optimised.
  • Provide support, coaching and guidance to all direct reports.
  • Attend / hold meetings (in line with meeting schedule) with your line manager and direct reports to ensure effective cascade of all communications and ways of working.
  • Ensure underperformance against KPI's is understood and action plans are in place to drive improvement.
  • Support the Divisional Operations Manager on all technical, people and FM process issues.
  • Provide cover for Divisional Operations Manager during times of absence, holidays and meetings, if requested.
  • Ensure all Supervisor's and Technician's overtime sheets and expenses are completed accurately and approved on time.
• Excellence
  • Review MI for your area ensuring delivery of key customer KPI's/SLA's.
• Service
  • Regularly communicate with the customer on all FM activity within agreed SLA's.
  • Audit FM documentation and ensure action plans are in place for any non-compliance issues.
  • Ensure that all sites are covered on a 24/7 basis to deliver both reactive and planned maintenance.
  • Represent the company in a professional manner developing a good working relationship with internal and external colleagues.
  • Ensuring all tools and equipment necessary are available to deliver both reactive and planned maintenance.
  • Complete specified reports and compliance documentation resolving issues as and when they arise.
  • Deal promptly with all Helpdesk calls and ensure that the issues are resolved effectively in line with SLA's, escalating where necessary to the appropriate management level.
  • Ensure that all jobs are logged and closed down, only when completed using the CAFM system.
  • Attend site project meetings where the site is under trial, renewal or remodel when appropriate, ensuring adequate support from other disciplines on specialist issues as required.
• Integrity
  • To manage all budgets within target and to optimise the best value and where possible the lowest cost, without compromising service.
• Other
  • To undertake any other reasonable duties and/or responsibilities as may be required.

Financial Responsibilities: The RFM is responsible for managing all expenditure and must ensure effective cost control within agreed budgets by site and across their allocated area. Ensuring that all financial approvals are in line with the agreed levels of spend authority. The RFM is also responsible for identifying and delivering business development opportunities within the budget to fund additional services to the customer, whilst supporting the development of capital plans and projects jointly with the customer and designated Manager.

People Responsibilities: The RFM is responsible for the direct line management of the Area Site Technicians Supervisors. Recruit and induct colleagues within the team as required and in line with current recruitment guidelines, ensuring all legal compliance is adhered to. Train, develop and appraise direct reports to ensure effective leadership and motivation of own teams. Carry out reviews of any legal training requirements to ensure compliance across the estate. Ensure all direct reports are validated and delivering all aspects of their role. Ensure Technician training is up to date and compliant within defined standards. To manage the team's conduct and capability and apply the disciplinary procedure in accordance with the company D&G Policy as required. Manage any absence within the team fairly and consistently ensuring a RTW interview is conducted after each period of absence.

Knowledge, Skills and Abilities: Educated to GCSE / Standard Grade level as a minimum. Recognised technical background with experience in hard FM. Ideally NVQ Level 3/City and Guilds 236 Part 1 & 2 or equivalent in electrical installation/Maintenance. Other qualifications of technical within HVAC refrigeration and plumbing qualifications would also be considered. Ideally membership CIBSE, BIFM or equivalent. A working understanding of service and repair requirements for a wide range of electrical and mechanical equipment. A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable; and PPM and compliance background. Previous experience of effectively leading and managing a team is essential. Previous experience of developing client relationships at a stakeholder level would be advantageous. Strong PC literacy, with experience in extracting, collating and presenting performance data along with previous experience of using a CAFM system. Strong communication skills, both written and verbal. Excellent planning, organising, prioritisation and project management skills. Strong results focus, takes accountability for own performance and that of the team. Effective problem-solving and decision-making. Highly flexible and self-starting. Experience in managing financial budgets. Full driving license.

Salary / Package: For the right candidate a fantastic package consisting of the following will be on offer: Basic Salary - Up to £55,000, Company Car / Car Allowance, Overtime, Pension, Private Health Care, Life Assurance, 33 days Holiday.

Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.