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- Tasks: Provide technical support, respond to enquiries, and assist with SQL and .NET tasks.
- Company: Join a dynamic team focused on innovative tech solutions and client satisfaction.
- Benefits: Enjoy a hybrid work model, travel opportunities, and a supportive team environment.
- Why this job: Gain hands-on experience in coding while making a real impact on customer success.
- Qualifications: Good SQL knowledge is essential; coding interest in C# is a plus.
- Other info: Flexible 24/7 support schedule with exciting travel prospects across Europe.
The predicted salary is between 30000 - 42000 £ per year.
Fancy a Support role with a difference? Would you like to learn to code or maybe travel to client sites in Europe? If you have good SQL knowledge (selecting, updating & deleting), SQL scripting, functions and stored procedures is desirable and ideally an interest in code (C#), then this could be the role for you.
The role/daily tasks include:
- Responding to, tracking incoming calls, emails and helpdesk enquiries (Jira)
- Ensuring SLA response times are adhered to
- SQL and .NET small development tasks - typically existing customer extensions/requests or fixes as a result of support calls
- Report & dashboard generation using in-house tools for customer deployment
- The support team are typically involved in various installations and will work alongside developers and then on a hyper-care basis to support the knowledge transfer from development to support team
The role is hybrid, with 3 days a week in the office, as well as a 24/7 support element, usually 2 days on and 10 days off.
The interview process is over 2 stages with a basic SQL test and a face-to-face meeting with the tech team.
Want to know more? Please send an up-to-date CV - interview to take place in the next two weeks.
Technical Support Engineer Helpdesk employer: Calibre Search
Contact Detail:
Calibre Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer Helpdesk
✨Tip Number 1
Brush up on your SQL skills! Since the role requires good SQL knowledge, practice writing queries that involve selecting, updating, and deleting data. Familiarise yourself with functions and stored procedures as well, as these will likely come up during the technical assessment.
✨Tip Number 2
Get comfortable with Jira! As you'll be tracking incoming calls and helpdesk enquiries through this platform, understanding how to navigate and use Jira effectively will give you an edge in the role and during the interview process.
✨Tip Number 3
Show your interest in coding! Even if you’re not a seasoned developer, expressing a genuine interest in learning C# and small development tasks can set you apart. Consider working on small projects or tutorials to demonstrate your enthusiasm for coding.
✨Tip Number 4
Prepare for the interview stages! Since there’s a basic SQL test and a face-to-face meeting with the tech team, practice common SQL questions and think about how you can showcase your problem-solving skills and teamwork experience during the interview.
We think you need these skills to ace Technical Support Engineer Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your SQL knowledge and any experience with C#. Include specific examples of how you've used these skills in previous roles or projects.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and mention your interest in coding and client interactions. Explain why you are a good fit for the hybrid work environment and how you can contribute to the support team.
Prepare for the SQL Test: Brush up on your SQL skills, especially selecting, updating, and deleting data. Familiarise yourself with SQL scripting, functions, and stored procedures, as these will be crucial during the interview process.
Research the Company: Learn about the company's products and services, particularly their support processes and tools like Jira. This knowledge will help you demonstrate your understanding of the role and its requirements during the interview.
How to prepare for a job interview at Calibre Search
✨Brush Up on Your SQL Skills
Since the role requires good SQL knowledge, make sure to review key concepts like selecting, updating, and deleting data. Practise writing SQL queries and be prepared to demonstrate your skills during the basic SQL test.
✨Familiarise Yourself with .NET and C#
Although not mandatory, having an interest in coding, particularly in C#, will set you apart. Take some time to understand the basics of .NET development and how it relates to the support tasks you'll be handling.
✨Understand the Support Process
Get a grasp of how a helpdesk operates, including tracking incoming calls and adhering to SLA response times. Familiarise yourself with tools like Jira, as this will be crucial for managing enquiries effectively.
✨Prepare for the Face-to-Face Meeting
The second stage of the interview involves meeting with the tech team. Be ready to discuss your previous experiences, how you handle support issues, and your approach to working collaboratively with developers.
