At a Glance
- Tasks: Diagnose and resolve ERP issues, focusing on SAP S/4HANA and SAP Business By Design.
- Company: Join a dynamic team in a leading enterprise applications environment.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on customer satisfaction and teamwork.
- Why this job: Make a real impact by improving system usage and supporting global business users.
- Qualifications: 4-7 years in ERP support with strong communication and problem-solving skills.
The predicted salary is between 40000 - 56000 € per year.
This is an exciting opportunity to join the team as an ERP Support Analyst. Reporting to the VP, Enterprise Applications, the role is responsible for diagnosing and resolving ERP issues through system knowledge and configuration, with a focus on SAP S/4HANA and SAP Business By Design. This is a hands-on functional role, not a pure triage position. The analyst is expected to own issues through to resolution, including performing configuration changes, data corrections, and process adjustments where appropriate. The role works closely with business users to understand root causes and improve system usage.
Essential Duties and Responsibilities:
- Ticket Management & Triage
- Support ticket intake and prioritization as part of the wider support process
- Classify, prioritize, and route tickets (break/fix, enhancements, changes)
- Manage ticket lifecycle from creation through to resolution or escalation
- Issue Resolution (L1/L2)
- Diagnose and resolve ERP issues using functional knowledge and system configuration
- Manage configuration changes within S/4HANA and SAP By Design to resolve issues
- Conduct root cause analysis across process and system layers
- Own issues end-to-end, escalating where technical development or 3rd party intervention is required
- User Support
- Provide direct support to global business users across finance, operations, and commercial
- Communicate clearly with non-technical users to understand and resolve issues
- Deliver guidance, workarounds, and system usage support
- Change & Enhancement Routing
- Identify requests requiring formal change control
- Route enhancements and changes through the governance process
- Support documentation of business requirements where needed
Experience:
- Relevant qualification related to ERP systems or IT support.
- 4–7 years in application support, helpdesk, or ERP support role
- Experience supporting ERP systems in a business environment
- Hands-on experience resolving L1/L2 issues
- Strong experience working directly with business users
- Experience with S/4HANA essential; exposure to SAP Business By Design desirable
Competencies:
- Strong communication skills with both technical and non-technical stakeholders
- Customer-focused mindset with a proactive approach
- Ability to prioritize and manage multiple tickets effectively
- Collaborative and team-oriented
Enterprise Analyst in Cambridge employer: Calibre Scientific
Join a dynamic and innovative team as an Enterprise Analyst, where your contributions will directly impact our global operations. We pride ourselves on fostering a collaborative work culture that values employee growth through continuous learning and development opportunities, particularly in cutting-edge ERP technologies like SAP S/4HANA. Located in a vibrant area, we offer a supportive environment that encourages creativity and problem-solving, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Analyst in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the ERP space, especially those who work with SAP S/4HANA. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of ERP systems. We recommend practising common interview questions related to issue resolution and configuration changes to show you mean business!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your skills and interests. Tailor your approach to each company’s culture and values.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Share any additional thoughts you have about the role or how you can contribute to their team.
We think you need these skills to ace Enterprise Analyst in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Enterprise Analyst. Highlight your experience with ERP systems, especially S/4HANA and SAP Business By Design, and showcase any relevant qualifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your hands-on experience in resolving ERP issues and working with business users.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved ERP issues in the past. We love seeing candidates who can own problems from start to finish, so share specific instances where you’ve made a difference!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Calibre Scientific
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of SAP S/4HANA and SAP Business By Design. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the systems, but that you can also handle real-world problems.
✨Master the Art of Communication
Since you'll be working closely with both technical and non-technical users, practice explaining complex concepts in simple terms. Think of examples where you successfully communicated a solution to a non-technical stakeholder. This will demonstrate your ability to bridge the gap between tech and business.
✨Showcase Your Problem-Solving Skills
Prepare to discuss your approach to diagnosing and resolving ERP issues. Have a few examples ready that highlight your analytical skills and how you’ve owned issues from start to finish. This will illustrate your hands-on experience and commitment to seeing things through.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ticket management and issue resolution skills. Think about how you would prioritise tickets or handle a particularly tricky user request. This will help you demonstrate your customer-focused mindset and proactive approach.
