Position Summary: We are looking for an organised, proactive and customer-focused Service Support Administrator to join our busy service team. The role will provide essential administrative and coordination support to ensure service activities are managed efficiently, customers receive a high level of service, and engineers have the information and support they need to complete their work effectively.
This is a varied role that requires excellent attention to detail, strong communication skills and the ability to manage multiple priorities in a busy environment.
Key Responsibilities
- Provide day-to-day administrative support to the Service Department.
- Coordinate and schedule engineer visits, ensuring jobs are planned efficiently and customers are kept informed.
- Process service requests, call-outs and engineer bookings accurately and promptly.
- Liaise with customers by telephone and email to arrange appointments, provide updates and resolve queries.
- Raise and manage service jobs, ensuring all relevant information is recorded accurately on the company systems.
- Monitor outstanding service jobs and follow up with engineers and customers where required.
- Prepare and process quotations, purchase orders, invoices and other service-related documentation.
- Ensure engineer reports, timesheets and job completion information are received and processed correctly.
- Assist with contract administration, including monitoring contract requirements and completion of planned works.
- Maintain accurate customer and equipment records.
- Work closely with engineers, service managers, sales teams and other departments to ensure a smooth service delivery.
- Identify and elevate any issues that may affect customer service, engineer availability or job completion.
- Assist with managing customer accounts and ensuring outstanding actions are followed up.
- Support the wider administration team during busy periods and provide cover where required.
- Ensure all work is completed accurately and in line with company processes and procedures.
Skills & Experience
- Previous administration or customer service experience, ideally within a service, engineering or technical environment.
- Excellent organisational skills with the ability to manage multiple tasks and competing priorities.
- Strong attention to detail and a high level of accuracy.
- Confident communicating with customers, engineers and internal teams.
- Good telephone and email communication skills.
- Strong IT skills and confidence using Microsoft Office and business systems.
- Ability to work independently while also being a strong team player.
- Ability to remain calm and professional in a busy environment.
- A proactive approach with a willingness to identify issues and find solutions.
- Experience of scheduling, job management or service administration would be advantageous.
Personal Attributes
The successful candidate will be:
- Highly organised and reliable.
- Customer-focused and professional.
- Proactive and willing to take ownership.
- Flexible and able to adapt to changing priorities.
- A clear and confident communicator.
- Comfortable working in a fast-paced environment.
- Positive, approachable and a strong team player.
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Service Support Administrator in Rotherham employer: Calibre Scientific Group
Calibre Scientific UK is an exceptional employer that values its employees by fostering a collaborative and supportive work culture in Rotherham. With a focus on professional growth, we offer opportunities for training and development, ensuring that our Purchasing Associates can thrive in their roles while contributing to the success of our diverse brands. Our commitment to employee well-being and a dynamic work environment makes us a rewarding place to build a meaningful career.
