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- Tasks: Diagnose and resolve ERP issues, focusing on SAP S/4HANA and SAP Business By Design.
- Company: Join a dynamic team dedicated to improving enterprise applications.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer satisfaction.
- Why this job: Make a real impact by enhancing system usage and supporting global business users.
- Qualifications: 4-7 years in ERP support with strong communication skills.
The predicted salary is between 45000 - 60000 £ per year.
This is an exciting opportunity to join the team as an ERP Support Analyst. Reporting to the VP, Enterprise Applications, the role is responsible for diagnosing and resolving ERP issues through system knowledge and configuration, with a focus on SAP S/4HANA and SAP Business By Design. This is a hands-on functional role, not a pure triage position. The analyst is expected to own issues through to resolution, including performing configuration changes, data corrections, and process adjustments where appropriate. The role works closely with business users to understand root causes and improve system usage.
Essential Duties and Responsibilities:
- Ticket Management & Triage: Support ticket intake and prioritization as part of the wider support process. Classify, prioritize, and route tickets (break/fix, enhancements, changes). Manage ticket lifecycle from creation through to resolution or escalation.
- Issue Resolution (L1/L2): Diagnose and resolve ERP issues using functional knowledge and system configuration. Manage configuration changes within S/4HANA and SAP By Design to resolve issues. Conduct root cause analysis across process and system layers. Own issues end-to-end, escalating where technical development or 3rd party intervention is required.
- User Support: Provide direct support to global business users across finance, operations, and commercial. Communicate clearly with non-technical users to understand and resolve issues. Deliver guidance, workarounds, and system usage support.
- Change & Enhancement Routing: Identify requests requiring formal change control. Route enhancements and changes through the governance process. Support documentation of business requirements where needed.
Experience:
- Relevant qualification related to ERP systems or IT support.
- 4–7 years in application support, helpdesk, or ERP support role.
- Experience supporting ERP systems in a business environment.
- Hands-on experience resolving L1/L2 issues.
- Strong experience working directly with business users.
- Experience with S/4HANA essential; exposure to SAP Business By Design desirable.
Competencies:
- Strong communication skills with both technical and non-technical stakeholders.
- Customer-focused mindset with a proactive approach.
- Ability to prioritize and manage multiple tickets effectively.
- Collaborative and team-oriented.
Senior Analyst Job in Rotherham employer: Calibre Scientific Group
Contact Detail:
Calibre Scientific Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Analyst Job in Rotherham
✨Tip Number 1
Network like a pro! Reach out to your connections in the ERP space, especially those who work with SAP S/4HANA. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of ERP systems. Be ready to discuss how you've resolved issues in the past, as real-world examples will make you stand out.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and match your experience in application support.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace Senior Analyst Job in Rotherham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on experience with ERP systems, especially S/4HANA, and any relevant qualifications. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Analyst role. Share specific examples of how you've diagnosed and resolved ERP issues in the past, and show us your customer-focused mindset.
Showcase Your Communication Skills: Since you'll be working closely with both technical and non-technical users, it's crucial to demonstrate your strong communication skills. In your application, mention instances where you've successfully communicated complex information in an easy-to-understand way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Calibre Scientific Group
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of SAP S/4HANA and SAP Business By Design. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the systems, but that you can also handle real-world problems.
✨Master the Art of Communication
Since you'll be working closely with both technical and non-technical users, practice explaining complex concepts in simple terms. Think about examples where you successfully communicated solutions to non-technical stakeholders, as this will highlight your customer-focused mindset.
✨Showcase Your Problem-Solving Skills
Prepare to discuss your approach to diagnosing and resolving ERP issues. Have a few examples ready that demonstrate your ability to own an issue from start to finish, including any configuration changes or process adjustments you made to improve system usage.
✨Prioritisation is Key
Be ready to talk about how you manage multiple tickets effectively. Share your strategies for classifying and prioritising issues, and give examples of how you’ve handled high-pressure situations in the past. This will show that you can thrive in a fast-paced environment.