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- Tasks: Diagnose and resolve ERP issues while collaborating with business users.
- Company: Join a dynamic team focused on innovative ERP solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on career development.
- Why this job: Make a real impact by improving system usage and supporting global teams.
- Qualifications: Experience in ERP support and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
This is an exciting opportunity to join the team as an ERP Support Analyst. The role is responsible for diagnosing and resolving ERP issues through system knowledge and configuration, with a focus on SAP S/4HANA and SAP Business By Design. This is a hands-on functional role, not a pure triage position. The analyst is expected to own issues through to resolution, including performing configuration changes, data corrections, and process adjustments where appropriate. The role works closely with business users to understand root causes and improve system usage.
Essential Duties and Responsibilities:
- Ticket Management & Triage: Support ticket intake and prioritization as part of the wider support process. Classify, prioritize, and route tickets (break/fix, enhancements, changes). Manage ticket lifecycle from creation through to resolution or escalation.
- Issue Resolution (L1/L2): Diagnose and resolve ERP issues using functional knowledge and system configuration. Manage configuration changes within S/4HANA and SAP By Design to resolve issues. Conduct root cause analysis across process and system layers. Own issues end-to-end, escalating where technical development or 3rd party intervention is required.
- User Support: Provide direct support to global business users across finance, operations, and commercial. Communicate clearly with non-technical users to understand and resolve issues. Deliver guidance, workarounds, and system usage support.
- Change & Enhancement Routing: Identify requests requiring formal change control. Route enhancements and changes through the governance process. Support documentation of business requirements where needed.
Experience:
- Relevant qualification related to ERP systems or IT support.
- 4–7 years in application support, helpdesk, or ERP support role.
- Experience supporting ERP systems in a business environment.
- Hands-on experience resolving L1/L2 issues.
- Strong experience working directly with business users.
- Experience with S/4HANA essential; exposure to SAP Business By Design desirable.
Competencies:
- Strong communication skills with both technical and non-technical stakeholders.
- Customer-focused mindset with a proactive approach.
- Ability to prioritize and manage multiple tickets effectively.
- Collaborative and team-oriented.
Planning Analyst in Rotherham employer: Calibre Scientific Group
Contact Detail:
Calibre Scientific Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Analyst in Rotherham
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work with ERP systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or internships that involve SAP S/4HANA or similar systems. It’ll not only boost your CV but also give you real-world stories to share in interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on your problem-solving skills. Be ready to discuss how you've diagnosed and resolved issues in the past, especially in ERP environments. We love hearing about your hands-on experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who are eager to dive into the world of ERP support.
We think you need these skills to ace Planning Analyst in Rotherham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Planning Analyst. Highlight your experience with ERP systems, especially S/4HANA and SAP Business By Design, and showcase any relevant qualifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your hands-on experience in resolving L1/L2 issues and working with business users.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved ERP issues in the past. We love candidates who can own problems from start to finish, so share specific instances where you’ve made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Calibre Scientific Group
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of ERP systems, especially SAP S/4HANA and SAP Business By Design. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the systems but can also handle real-world problems.
✨Master the Art of Communication
Since you'll be working closely with both technical and non-technical users, practice explaining complex concepts in simple terms. Think of examples where you successfully communicated a solution to a non-technical stakeholder. This will demonstrate your ability to bridge the gap between tech and business.
✨Showcase Your Problem-Solving Skills
Prepare to discuss your approach to diagnosing and resolving ERP issues. Have a few examples ready that highlight your analytical skills and how you’ve owned issues from start to finish. This will illustrate your proactive mindset and ability to manage the ticket lifecycle effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to prioritise and manage multiple tickets. Think about how you would handle conflicting priorities or urgent issues. Practising these scenarios will help you articulate your thought process clearly during the interview.