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- Tasks: Diagnose and resolve ERP issues while collaborating with business users.
- Company: Join a dynamic team focused on innovative ERP solutions.
- Benefits: Competitive salary, flexible work options, and professional growth opportunities.
- Other info: Exciting hands-on role with opportunities for career advancement.
- Why this job: Make a real impact by improving system usage and user experience.
- Qualifications: Experience in ERP support and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
This is an exciting opportunity to join the team as an ERP Support Analyst. Reporting to the VP, Enterprise Applications, the role is responsible for diagnosing and resolving ERP issues through system knowledge and configuration, with a focus on SAP S/4HANA and SAP Business By Design. This is a hands-on functional role, not a pure triage position. The analyst is expected to own issues through to resolution, including performing configuration changes, data corrections, and process adjustments where appropriate. The role works closely with business users to understand root causes and improve system usage.
Essential Duties and Responsibilities:
- Ticket Management & Triage: Support ticket intake and prioritization as part of the wider support process. Classify, prioritize, and route tickets (break/fix, enhancements, changes). Manage ticket lifecycle from creation through to resolution or escalation.
- Issue Resolution (L1/L2): Diagnose and resolve ERP issues using functional knowledge and system configuration. Manage configuration changes within S/4HANA and SAP By Design to resolve issues. Conduct root cause analysis across process and system layers. Own issues end-to-end, escalating where technical development or 3rd party intervention is required.
- User Support: Provide direct support to global business users across finance, operations, and commercial. Communicate clearly with non-technical users to understand and resolve issues. Deliver guidance, workarounds, and system usage support.
- Change & Enhancement Routing: Identify requests requiring formal change control. Route enhancements and changes through the governance process. Support documentation of business requirements where needed.
Experience:
- Relevant qualification related to ERP systems or IT support.
- 4–7 years in application support, helpdesk, or ERP support role.
- Experience supporting ERP systems in a business environment.
- Hands-on experience resolving L1/L2 issues.
- Strong experience working directly with business users.
- Experience with S/4HANA essential; exposure to SAP Business By Design desirable.
Competencies:
- Strong communication skills with both technical and non-technical stakeholders.
- Customer-focused mindset with a proactive approach.
- Ability to prioritize and manage multiple tickets effectively.
- Collaborative and team-oriented.
Full -Time Analyst in Rotherham employer: Calibre Scientific Group
Contact Detail:
Calibre Scientific Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full -Time Analyst in Rotherham
✨Tip Number 1
Network like a pro! Reach out to current employees in the company you're eyeing, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by diving deep into ERP systems, particularly SAP S/4HANA. Brush up on common issues and solutions, so you can showcase your hands-on experience and problem-solving skills.
✨Tip Number 3
Don’t just wait for job openings to pop up! Keep an eye on our website and apply directly. It shows initiative and gives you a better chance of getting noticed by hiring managers.
✨Tip Number 4
During interviews, focus on your communication skills. Be ready to explain complex ERP issues in simple terms, as you'll need to work closely with non-technical users. Show them you can bridge that gap!
We think you need these skills to ace Full -Time Analyst in Rotherham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Full-Time Analyst role. Highlight your experience with ERP systems, especially S/4HANA and SAP Business By Design. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved ERP issues in the past. We love seeing candidates who can own problems and drive them to resolution, so don’t hold back on those success stories!
Communicate Clearly: Since this role involves working with both technical and non-technical users, make sure your application reflects your strong communication skills. Use clear language and avoid jargon where possible – we want to see how you can bridge that gap!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Calibre Scientific Group
✨Know Your ERP Stuff
Make sure you brush up on your knowledge of ERP systems, especially SAP S/4HANA and SAP Business By Design. Be ready to discuss specific issues you've resolved in the past and how you approached them. This shows you're not just familiar with the systems but can also handle real-world problems.
✨Show Off Your Communication Skills
Since you'll be working with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly. This will highlight your customer-focused mindset and collaborative spirit.
✨Ticket Management Know-How
Familiarise yourself with ticket management processes. Be prepared to discuss how you prioritise and manage multiple tickets effectively. Share examples of how you've classified and routed tickets in previous roles, as this is crucial for the position.
✨Problem-Solving Mindset
Prepare to showcase your problem-solving skills. Think of specific instances where you diagnosed and resolved ERP issues. Highlight your approach to root cause analysis and how you’ve owned issues from start to finish, including any escalations you managed.