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- Tasks: Diagnose and resolve ERP issues, focusing on SAP S/4HANA and SAP Business By Design.
- Company: Join a dynamic team dedicated to improving enterprise applications.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer satisfaction and teamwork.
- Why this job: Make a real impact by enhancing system usage and supporting global business users.
- Qualifications: 4-7 years in ERP support with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Position Summary: This is an exciting opportunity to join the team as an ERP Support Analyst. Reporting to the VP, Enterprise Applications, the role is responsible for diagnosing and resolving ERP issues through system knowledge and configuration, with a focus on SAP S/4HANA and SAP Business By Design. This is a hands-on functional role, not a pure triage position. The analyst is expected to own issues through to resolution, including performing configuration changes, data corrections, and process adjustments where appropriate. The role works closely with business users to understand root causes and improve system usage.
Essential Duties and Responsibilities:
- Ticket Management & Triage
- Support ticket intake and prioritization as part of the wider support process
- Classify, prioritize, and route tickets (break/fix, enhancements, changes)
- Manage ticket lifecycle from creation through to resolution or escalation
- Issue Resolution (L1/L2)
- Diagnose and resolve ERP issues using functional knowledge and system configuration
- Manage configuration changes within S/4HANA and SAP By Design to resolve issues
- Conduct root cause analysis across process and system layers
- Own issues end-to-end, escalating where technical development or 3rd party intervention is required
- User Support
- Provide direct support to global business users across finance, operations, and commercial
- Communicate clearly with non-technical users to understand and resolve issues
- Deliver guidance, workarounds, and system usage support
- Change & Enhancement Routing
- Identify requests requiring formal change control
- Route enhancements and changes through the governance process
- Support documentation of business requirements where needed
Experience:
- Relevant qualification related to ERP systems or IT support.
- 4–7 years in application support, helpdesk, or ERP support role
- Experience supporting ERP systems in a business environment
- Hands-on experience resolving L1/L2 issues
- Strong experience working directly with business users
- Experience with S/4HANA essential; exposure to SAP Business By Design desirable
Competencies:
- Strong communication skills with both technical and non-technical stakeholders
- Customer-focused mindset with a proactive approach
- Ability to prioritize and manage multiple tickets effectively
- Collaborative and team-oriented
Enterprise Analyst in Rotherham employer: Calibre Scientific Group
Contact Detail:
Calibre Scientific Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Analyst in Rotherham
✨Tip Number 1
Network like a pro! Reach out to your connections in the ERP space, especially those who work with SAP S/4HANA. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Get hands-on! If you can, play around with SAP S/4HANA or similar systems. The more familiar you are with the tools, the better you'll be at showcasing your skills during interviews.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common ERP issues and how to resolve them. Being able to discuss real-life scenarios will show you're ready to own issues end-to-end.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for joining our team directly.
We think you need these skills to ace Enterprise Analyst in Rotherham
Some tips for your application 🫡
Show Your ERP Knowledge: Make sure to highlight your experience with ERP systems, especially SAP S/4HANA and SAP Business By Design. We want to see how you've tackled issues in the past, so share specific examples that demonstrate your hands-on skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing how your skills align with our needs, so make it personal and relevant.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be working with both technical and non-technical users. Avoid jargon unless it's necessary!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Calibre Scientific Group
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of SAP S/4HANA and SAP Business By Design. Familiarise yourself with common issues and configurations, as well as the latest updates. This will help you demonstrate your hands-on experience and show that you're ready to tackle real-world problems.
✨Master Ticket Management
Understand the ticket management process thoroughly. Be prepared to discuss how you would classify, prioritise, and manage tickets from creation to resolution. Think of examples from your past experience where you successfully handled multiple tickets and how you ensured effective communication with users.
✨Communicate Like a Pro
Since you'll be working closely with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, showcase your strong communication skills by providing clear examples of how you've resolved issues for users in the past.
✨Show Your Problem-Solving Skills
Be ready to discuss specific instances where you've diagnosed and resolved ERP issues. Highlight your approach to root cause analysis and how you’ve made configuration changes or provided workarounds. This will demonstrate your proactive mindset and ability to own issues end-to-end.