Customer Service Manager

Position: Customer Service Manager Department: Engineering Location: Field-based Reports To: Customer Services Director Team Managed: Depot Operators, Field Engineers, Driver Installers Salary / Package Basic Salary – £55,000 – £60,000 Company Car Benefits: Pension (Employee 5%, Employer 3%), Corporate Eyecare, Discretionary Benefits (Group Life Assurance, Private Medical Insurance after probation). Role Overview: We are seeking an experienced Customer Service Manager to support the Customer Services Director in developing and executing customer service operations and risk strategies. This role involves overseeing field-based activities, ensuring operational efficiency, safety, and compliance, while contributing to business strategy and risk management. Key Responsibilities: Implement and align customer service policies with business objectives. Lead projects, coordinate service functions, and manage risks. Monitor service quality, manage budgets, and ensure performance targets are met. Provide leadership and guidance to team members to drive improvement and efficiency. Ensure adherence to Standard Operating Procedures (SOPs) and collaborate on cost-effective solutions. Participate in out-of-hours on-call man…