Commercial Operations Manager in Slough

A Rare Opportunity to Help Scale One of the UK’s Most Exciting Insurtech Start-ups. Our client is an ambitious, fast-growing Insurtech business transforming the Specialty Insurance market through innovative Policy Administration technology. Having achieved impressive early commercial success and secured strong financial backing, they are now entering an exciting period of expansion. As part of this growth, they are creating a brand-new role to work alongside the CEO, helping to build the operational foundations that will support the next stage of the company’s journey.

This is far more than a traditional operations role. You’ll become a trusted right-hand partner, taking ownership of day-to-day operational management while also supporting customer engagement, commercial activity and strategic growth initiatives. For the right individual, this is an exceptional opportunity to join at an early stage and play a key role in shaping the future of a business with outstanding long-term prospects.

The Role

The CEO is an accomplished entrepreneur with a clear vision for the business. As commercial momentum continues to build, they are looking for someone who can take ownership of operational delivery, allowing them to focus on strategic growth and innovation. You’ll become involved in virtually every aspect of the business, ensuring projects move forward, customers receive an outstanding experience, internal teams remain aligned and commercial opportunities are maximised. This is a highly visible role requiring someone who enjoys variety, thrives in a fast-paced environment and is comfortable switching between operational leadership, customer engagement and commercial discussions.

Key Responsibilities

• Take ownership of day-to-day operational management across the business.
• Become a trusted adviser and operational partner to the CEO.
• Coordinate internal activities across technology, product and commercial functions.
• Help implement scalable operational processes to support continued growth.
• Support customer meetings, demonstrations and ongoing client engagement.
• Assist with business development activities and sales opportunities.
• Build strong relationships with insurers, MGAs, brokers and strategic partners.
• Work closely with international software development teams to ensure priorities remain aligned.
• Help manage customer implementations and ongoing operational delivery.
• Drive projects through to completion whilst removing obstacles and maintaining momentum.
• Support strategic planning and business growth initiatives.

About You

You’ll be an energetic, commercially aware and highly organised individual who enjoys working at the heart of a growing business. You’re likely to have worked within an Insurtech, Specialty insurer, MGA or insurance software provider and will already understand the pace and demands of a scaling technology business. Most importantly, you’ll enjoy solving problems, building relationships and making things happen. You’ll have the confidence to represent the business externally whilst also providing practical operational leadership internally.

Experience Required

• Essential experience working within an Insurtech or insurance technology business.
• Strong understanding of the Specialty Insurance / London Market.
• Existing network and relationships across this insurance market.
• Previous experience supporting customer engagement and commercial activity.
• Strong operational management and organisational skills.
• Experience working alongside international technology or software development teams.
• Excellent communication and stakeholder management skills.
• Ability to work independently with minimal supervision.
• Comfortable operating in a fast-moving start-up environment where priorities evolve quickly.

We’d Love to See

• Experience working closely with start-up founders or CEOs.
• Exposure to Policy Administration Systems or insurance software platforms.
• Experience supporting SaaS implementations or customer success activities.
• Previous involvement in scaling a growing technology business.
• Experience working across multiple business functions rather than within a narrow operational remit.

Personal Attributes

We’re looking for someone who naturally builds trust and enjoys working with people. You’ll be:

• Warm, approachable and highly personable.
• Outgoing, confident and commercially minded.
• Calm under pressure with excellent judgement.
• Naturally proactive and someone who spots problems before they arise.
• Highly organised with exceptional attention to detail.
• Adaptable and comfortable wearing multiple hats.
• Passionate about helping a business grow and succeed.

What’s on Offer?

• Join one of the UK’s most exciting and well-funded Insurtech scale-ups.
• Work directly alongside an experienced and highly successful CEO.
• Genuine influence over the future direction of the business.
• Broad exposure across operations, customers, strategy and commercial growth.
• Remote-first working with regular meetings in Central London.
• Salary circa £95,000.
• Equity opportunity for senior team members.
• Outstanding long-term career progression as the company continues to scale internationally.

If you’re looking for a role where no two days are the same, where you’ll have real influence on the success of a business, and where your contribution will be recognised and rewarded, we’d love to hear from you.