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For Companies At a Glance
- Tasks: Build strong client relationships and drive platform value in Marine Insurance.
- Company: Join a high-growth Insurtech at the forefront of Specialty Insurance.
- Benefits: Influential role with opportunities for growth and collaboration.
- Why this job: Make a real impact in a dynamic, forward-thinking environment.
- Qualifications: Experience in Customer Success within Insurtech and marine or aviation sectors.
- Other info: Be part of a team that values innovation and client success.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Customer Success professional who genuinely understands the complexity of Marine Insurance markets and thrives on building long-term, value-driven client relationships? This is a standout opportunity to join a high-growth Insurtech platform operating at the heart of the global Specialty Insurance ecosystem. The business partners with sophisticated insurance organisations and brokers, helping them unlock greater value, efficiency and insight from a market-leading platform.
The Opportunity
As Customer Success Manager, you will own and develop strategic client relationships, acting as a trusted partner to senior stakeholders across Specialty insurers and market participants. Your focus will be on driving adoption, expanding platform value, and identifying growth opportunities within existing accounts — while working closely with Product, Sales and Operations to ensure a seamless client experience. This is not a reactive support role. It’s a commercial, consultative Customer Success position where understanding client challenges, insurance workflows and market dynamics is essential.
Key Responsibilities
- Build deep, trusted relationships with clients across Specialty Insurance markets
- Understand clients' operational and commercial challenges and identify where greater platform value can be delivered
- Own account management execution and ongoing client success plans
- Identify and lead growth and expansion opportunities within existing clients
- Keep clients engaged and informed on product and proposition developments
- Partner closely with Product to feed client insight into platform evolution
- Collaborate with Sales and Operations to ensure effective onboarding, handover and ongoing success
- Contribute to the development of scalable Customer Success and account growth processes
Key Requirements
- Depth of Customer Success experience within an Insurtech platform environment
- Experience gained within marine or aviation essential
- Exceptional communication, stakeholder management and project coordination skills
- Confidence engaging with senior insurance stakeholders
- Previous Broker experience - particularly exposure to Specialty or complex commercial risks
- Experience working in a start-up or scale-up environment
Why This Role?
- Join a respected Insurtech with real traction in Specialty Insurance markets
- High visibility role with influence across clients, product and commercial strategy
- Opportunity to grow with the business as the platform scales globally
- Work in a collaborative, forward-thinking environment where Customer Success is core to the business model
If you’re a Customer Success professional who speaks the language of Marine Insurance, understands how brokers and insurers operate, and wants to play a key role in scaling an Insurtech platform - please do not hesitate to apply.
Customer Success Manager - Marine Insurance in London employer: Calibre Candidates
Contact Detail:
Calibre Candidates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Marine Insurance in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the marine insurance space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your understanding of marine insurance complexities. Share specific examples of how you've tackled challenges in the past to demonstrate your value.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like us at StudySmarter, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land that dream job.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your enthusiasm for the role and mention something specific from your conversation that resonated with you. It keeps you top of mind and shows your genuine interest.
We think you need these skills to ace Customer Success Manager - Marine Insurance in London
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the values and needs of the Insurtech world, especially in Marine Insurance. Show us that you get the complexities of the market!
Highlight Relevant Experience: Make sure to showcase your Customer Success experience, particularly within an Insurtech or marine context. We want to see how your background aligns with the role, so don’t hold back on those key achievements that demonstrate your expertise.
Be Authentic: Let your personality shine through! We’re looking for someone who can build genuine relationships, so don’t be afraid to express your passion for Customer Success and Marine Insurance in your application. Authenticity goes a long way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Calibre Candidates
✨Know Your Marine Insurance Inside Out
Make sure you brush up on the specifics of marine insurance markets. Understand the key players, trends, and challenges that clients face. This knowledge will help you demonstrate your expertise and show that you can genuinely add value to their operations.
✨Build Rapport with Stakeholders
During the interview, focus on showcasing your relationship-building skills. Share examples of how you've successfully engaged with senior stakeholders in the past. Highlight your ability to understand their needs and how you can act as a trusted partner in their journey.
✨Showcase Your Consultative Approach
This role is all about being proactive rather than reactive. Prepare to discuss how you've identified growth opportunities in previous roles. Use specific examples to illustrate your consultative approach and how it has led to successful outcomes for clients.
✨Collaborate and Communicate Effectively
Emphasise your experience working closely with cross-functional teams like Product, Sales, and Operations. Be ready to talk about how you've facilitated smooth onboarding processes and ensured ongoing client success through effective communication and collaboration.
