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For Companies At a Glance
- Tasks: Build strong client relationships and drive platform value in Marine Insurance.
- Company: High-growth Insurtech platform at the heart of Specialty Insurance.
- Benefits: Influential role with opportunities for growth and collaboration.
- Why this job: Join a respected Insurtech and make a real impact in the industry.
- Qualifications: Experience in Customer Success within Insurtech, especially marine or aviation.
- Other info: Dynamic environment with a focus on client success and scalable processes.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Customer Success professional who genuinely understands the complexity of Marine Insurance markets and thrives on building long-term, value-driven client relationships? This is a standout opportunity to join a high-growth Insurtech platform operating at the heart of the global Specialty Insurance ecosystem. The business partners with sophisticated insurance organisations and brokers, helping them unlock greater value, efficiency and insight from a market-leading platform.
The Opportunity
As Customer Success Manager, you will own and develop strategic client relationships, acting as a trusted partner to senior stakeholders across Specialty insurers and market participants. Your focus will be on driving adoption, expanding platform value, and identifying growth opportunities within existing accounts — while working closely with Product, Sales and Operations to ensure a seamless client experience. This is not a reactive support role. It’s a commercial, consultative Customer Success position where understanding client challenges, insurance workflows and market dynamics is essential.
Key Responsibilities
- Build deep, trusted relationships with clients across Specialty Insurance markets
- Understand clients’ operational and commercial challenges and identify where greater platform value can be delivered
- Own account management execution and ongoing client success plans
- Identify and lead growth and expansion opportunities within existing clients
- Keep clients engaged and informed on product and proposition developments
- Partner closely with Product to feed client insight into platform evolution
- Collaborate with Sales and Operations to ensure effective onboarding, handover and ongoing success
- Contribute to the development of scalable Customer Success and account growth processes
Key Requirements
- Depth of Customer Success experience within an Insurtech platform environment
- Experience gained within marine or aviation essential
- Exceptional communication, stakeholder management and project coordination skills
- Confidence engaging with senior insurance stakeholders
- Previous Broker experience - particularly exposure to Specialty or complex commercial risks
- Experience working in a start-up or scale-up environment
Why This Role?
- Join a respected Insurtech with real traction in Specialty Insurance markets
- High visibility role with influence across clients, product and commercial strategy
- Opportunity to grow with the business as the platform scales globally
- Work in a collaborative, forward-thinking environment where Customer Success is core to the business model
If you’re a Customer Success professional who speaks the language of Marine Insurance, understands how brokers and insurers operate, and wants to play a key role in scaling an Insurtech platform - please do not hesitate to apply.
Customer Success Manager - Marine Insurance employer: Calibre Candidates
Contact Detail:
Calibre Candidates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Marine Insurance
✨Tip Number 1
Network like a pro! Get out there and connect with people in the marine insurance space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or clients, make sure to highlight your understanding of marine insurance complexities. Share insights and experiences that demonstrate your value and how you can help them succeed.
✨Tip Number 3
Be proactive! Don’t wait for job openings to appear. Reach out to companies you admire, like us at StudySmarter, and express your interest in contributing to their success. A well-timed email can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 4
Prepare for interviews by researching the company’s platform and recent developments in the marine insurance market. Tailor your questions and answers to show you’re not just interested in the role, but also in how you can drive value for their clients and the business as a whole.
We think you need these skills to ace Customer Success Manager - Marine Insurance
Some tips for your application 🫡
Show Your Understanding of Marine Insurance: Make sure to highlight your knowledge of the Marine Insurance market in your application. We want to see that you understand the complexities and can speak the language of our clients.
Tailor Your Experience: When detailing your experience, focus on your Customer Success roles within Insurtech or similar environments. We’re looking for specific examples that demonstrate your ability to build relationships and drive value for clients.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Calibre Candidates
✨Know Your Marine Insurance Inside Out
Make sure you brush up on the specifics of marine insurance markets. Understand the key players, trends, and challenges that clients face. This knowledge will help you demonstrate your expertise and show that you can genuinely add value to their operations.
✨Build a Relationship with Your Interviewers
Treat the interview as a chance to build rapport. Ask insightful questions about their current client relationships and how they measure success. This not only shows your interest but also helps you understand their expectations better.
✨Showcase Your Consultative Approach
Prepare examples from your past experiences where you've successfully identified client challenges and delivered tailored solutions. Highlight your ability to engage with senior stakeholders and how you’ve driven adoption and growth in previous roles.
✨Collaborate and Communicate
Emphasise your teamwork skills by discussing how you've worked closely with product, sales, and operations teams in the past. Share specific instances where your collaboration led to improved client outcomes or streamlined processes.
