At a Glance
- Tasks: Provide exceptional customer service and support for travel insurance enquiries.
- Company: Well-established commercial client in central Farnham with a friendly team.
- Benefits: Salary up to £30,000, discounts, and funded professional qualifications.
- Other info: Opportunities for ongoing development and real career progression.
- Why this job: Join a supportive environment and kickstart your career in customer service.
- Qualifications: GCSEs in Maths and English, excellent communication skills, and attention to detail.
The predicted salary is between 30000 - 30000 £ per year.
An excellent opportunity has arisen for a Customer Service Advisor to join a well-established commercial client based in central Farnham. This is a customer-focused role where you'll be responsible for providing exceptional service and support to customers with product enquiries. Acting as a key point of contact, you'll handle incoming calls, assist with customer queries, and ensure all related administration is completed accurately and efficiently. This role would ideally suit someone with previous customer service experience who enjoys building rapport with customers, has excellent attention to detail, and takes pride in delivering outstanding service.
Key Responsibilities
- Handling incoming calls and customer enquiries relating to travel insurance policies
- Providing a professional, friendly and efficient customer experience
- Supporting customers with policy-related questions and requests
- Accurately processing and maintaining customer records
- Completing associated administration and documentation to a high standard
- Liaising with colleagues to ensure customer needs are met effectively
- Maintaining excellent levels of accuracy and attention to detail at all times
Key Requirements
- This role may either suit an experienced candidate with previous customer service experience including handling telephone queries, or they may consider a new Graduate with some customer care gained via hospitality or retail.
- Min 5 GCSEs Grade A* - C (9-5) including Maths and English
- Excellent telephone manner and communication skills
- Strong attention to detail and organisational abilities
- A professional, warm nature and confident, customer-focused telephone manner
- Good administration and IT user skills
- Ability to work effectively in a busy environment and manage multiple enquiries
Benefits
- Salary to £30,000, depending on experience
- Supportive and friendly team environment
- Opportunities for ongoing development and real career progression
- Retail, gym and product discounts
- Company funded professional qualifications to develop your career
Recruitment Note: Due to the volume of applications received, only shortlisted candidates will be contacted. If you have not heard from us within 5 working days, please assume your application has been unsuccessful on this occasion.
Customer Service Advisor in Farnham employer: Calibre Candidates Careers
Join a dynamic and supportive team as a Commercial Account Executive in North Wales, where your expertise will be valued and rewarded. With a strong focus on employee growth, we offer comprehensive training, generous holiday allowances, and access to exclusive discounts, all within a collaborative work culture that prioritises client relationships and professional development. This is an excellent opportunity to advance your career in a thriving insurance environment while enjoying the beautiful surroundings of Northern Wales.
Contact Details:
Calibre Candidates Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Farnham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Calibre Candidates Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Calibre Candidates Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Farnham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Calibre Candidates Careers:Your cover letter is your chance to shine! Tell us why you want to work at Calibre Candidates Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Calibre Candidates Careers!
How to prepare for a job interview at Calibre Candidates Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
