Customer Service Executive, Freight forwarding 4PL

About the Role:

We are seeking a proactive and customer-focused Customer Service Executive to join our logistics team focused on enabling global supply chains. This role is ideal for candidates with a background in logistics or spare parts handling, who are eager to grow and take on broader responsibilities in the near future.

Key Responsibilities:

• Serve as a key point of contact for assigned customers as allocated by management
• Prepare and submit customer quotations, including handling of cross-trade shipments
• Evaluate the success rate of submitted quotations and work towards continuous improvement
• Cooperate closely with the operations team to ensure that service delivery meets customer expectations
• Assist in allocating customer accounts to staff members based on business needs
• Participate in joint sales visits to build and maintain client relationships
• Maintain accurate records and documentation within internal systems

Requirements:

• 2–5 years of experience in the freight forwarding or logistics industry, particularly in customer service
• Strong customer-oriented mindset with a positive attitude and professionalism
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and familiar with logistics platforms
• Ability to work collaboratively with internal teams and contribute to overall service excellence
• Willingness to grow with the business and potentially manage a small team in the future
• Strong organizational skills, attention to detail, and excellent communication abilities
• Team player with the drive to grow the company’s customer base and deliver value-added services

If you are looking to build your career in a dynamic logistics environment with growth potential, we’d love to hear from you.

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Only shortlisted candidates will be contacted.

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