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- Tasks: Support individuals in mental health crises via a 911 call centre.
- Company: Calian is dedicated to enhancing public safety and mental health support.
- Benefits: Flexible casual hours with opportunities for impactful work.
- Why this job: Make a real difference in people's lives while reducing stigma around mental health.
- Qualifications: 2+ years in crisis service delivery and strong problem-solving skills required.
- Other info: Provincial Security Clearance needed for this role.
The predicted salary is between 30000 - 42000 £ per year.
Position Overview
Calian is currently hiring casual Crisis Support Workers to support a 911 call centre for a public safety organization.
Responsibilities
- Offer immediate de-escalation and support to those experiencing a mental health crisis
- Divert non-emergent mental health-related calls for service, to more appropriate services including regional mental health and addiction support services
- Decrease the volume of non-emergent mental health-related calls
- Reduce the use of public safety personnel for non-emergent responses when appropriate
- Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the de-stigmatization of mental health issues.
Qualifications
- Telephone crisis service delivery, preferably more than 2 years’ experience
- Data entry and excel reporting experience
- Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone
- Delivery of over the phone assessments and safety planning
- Demonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisis
- Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis
- Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral
- Critical thinking and problem-solving skills
- Ability to effectively and efficiently navigate multiple computer systems
- Ability to work well both independently and as part of a multi-disciplinary team.
Additional Requirements
- You will be able to obtain a Provincial Security Clearance
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Crisis Support Worker employer: Calian Group Ltd.
Contact Detail:
Calian Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Support Worker
✨Tip Number 1
Familiarise yourself with the specific mental health resources and services available in your area. This knowledge will not only help you during the interview but also demonstrate your commitment to supporting individuals in crisis.
✨Tip Number 2
Practice your crisis intervention skills through role-playing scenarios with friends or colleagues. This will help you articulate your approach to de-escalation and support during the interview process.
✨Tip Number 3
Network with professionals already working in crisis support roles. They can provide valuable insights into the job and may even refer you to opportunities within their organisations, including ours at StudySmarter.
✨Tip Number 4
Stay updated on current trends and issues in mental health. Being knowledgeable about recent developments will show your passion for the field and your readiness to tackle challenges in the role of a Crisis Support Worker.
We think you need these skills to ace Crisis Support Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in crisis intervention and mental health support. Use specific examples from your past roles that demonstrate your ability to handle crisis situations effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for mental health support and your understanding of the challenges faced by individuals in crisis. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your critical thinking, problem-solving abilities, and experience with data entry and reporting. These skills are crucial for the role and should be clearly stated in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Calian Group Ltd.
✨Showcase Your Crisis Intervention Skills
Be prepared to discuss your experience in crisis intervention. Share specific examples of how you've successfully de-escalated situations and provided support over the phone, as this is crucial for the role.
✨Demonstrate Knowledge of Resources
Familiarise yourself with local mental health and addiction services. During the interview, mention these resources and how you would utilise them to assist individuals in crisis, showing your understanding of system navigation.
✨Highlight Your Data Entry Experience
Since data entry and reporting are part of the job, be ready to discuss your proficiency with Excel and any relevant software. Provide examples of how you've used these skills in previous roles to manage information effectively.
✨Emphasise Teamwork and Independence
This role requires both independent work and collaboration with a multi-disciplinary team. Share experiences that illustrate your ability to thrive in both settings, highlighting your adaptability and communication skills.
