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- Tasks: Learn to manage vehicle parts and provide top-notch customer service in the automotive industry.
- Company: Join Adams Morey Southampton, a leader in the automotive sector with a commitment to training and development.
- Benefits: Enjoy a structured apprenticeship with hands-on training, competitive pay, and opportunities for career advancement.
- Why this job: Perfect for car enthusiasts eager to gain skills and knowledge while working in a dynamic environment.
- Qualifications: Must be 16+, with a passion for vehicles and good communication skills; GCSEs in Maths and English preferred.
- Other info: Inclusive support available for all learners; apply now to kickstart your automotive career!
We are seeking a dedicated individual to join Adams Morey Southampton as a Vehicle Parts Advisor Apprentice. This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. Under the guidance of experienced professionals, the apprentice will develop the essential skills and knowledge required to excel in the role of a parts advisor. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.
Responsibilities:
- Learn to identify and locate automotive parts using electronic catalogs, manuals, and computer systems.
- Assist customers in-person, over the phone, and via email to fulfil their parts requirements and inquiries.
- Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery.
- Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control.
- Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed.
- Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts.
- Provide product recommendations, technical advice, and pricing information to customers as needed.
- Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions.
- Uphold company policies and procedures regarding parts sales, returns, and exchanges.
- Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness.
Working Week:
A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30 am and ending at 5:30 pm. Nevertheless, the specific working hours may vary depending on the requirements of individual Dealers. Approximately 20% of your total work hours will be dedicated to 'off-the-job' training. This is a mixture of online classrooms and face-to-face learning at Coventry.
Your Development and Future Prospects:
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Coventry. Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules. Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.
Qualification:
The Programme lasts for 12-14 months and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner.
Salary:
Our employers determine the level of pay our learners receive. All employers are required to pay, at least, The National Apprenticeship Wage.
Entry requirements and qualifications:
- Aged 16+
- Grade C/4 or above in Maths and English or equivalent.
- A strong interest in learning about vehicle parts and stock management.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Willingness to follow instructions and learn from experienced parts advisors.
- Good computer skills for documentation and communication purposes.
- Working towards or in possession of a valid driver's license and clean driving record.
Joining our programme as a Vehicle Parts Advisor Apprentice offers a pathway to a rewarding career in the automotive industry. If you're passionate about vehicles and eager to embark on a fulfilling learning journey, we encourage you to apply and become part of Stellantis.
Calex are the official partner to Stellantis for their UK Apprenticeship recruitment and are also their training provider.
Barriers to learning can be caused by many different difficulties including learning, physical, social, emotional, and mental health, as well as language and communication difficulties. Calex UK is an inclusive and supportive provider, with a dedicated team that will provide advice and guidance to all learners and to assess any reasonable adjustments required. Calex UK is committed to actively promoting equality of opportunity to ensure that all learners reach their full learning potential and achieve success during their learning journey. If you require any adjustments to access the application process or to discuss this in more detail, please contact us.
Recruitment Process:
Your application will be assessed against the entry and qualification requirements. If suitable, your application will then be processed and you will receive further information by email. If you do not hear back within 5 working days, please assume your application has been unsuccessful. If you need any assistance with your application or have any questions, please email: recruitment.calexuk@gmail.com
Job Type: Apprenticeship
Pay: £7.55 per hour
Schedule: 8 hour shift Monday to Friday
Work Location: In person
Vehicle Parts Advisor Apprenticeship employer: Calex UK
Contact Detail:
Calex UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Parts Advisor Apprenticeship
✨Tip Number 1
Familiarise yourself with common automotive parts and their functions. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can prepare you for the types of interactions you'll have as a Vehicle Parts Advisor.
✨Tip Number 3
Research Adams Morey Southampton and their values. Understanding the company culture will allow you to tailor your approach and show how you align with their mission during the application process.
✨Tip Number 4
Network with current or former apprentices in the automotive industry. They can provide valuable insights and tips that could give you an edge in your application and interview.
We think you need these skills to ace Vehicle Parts Advisor Apprenticeship
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Vehicle Parts Advisor Apprentice. Familiarise yourself with the skills required, such as parts identification and customer service, to tailor your application accordingly.
Craft a Tailored CV: Highlight any relevant experience or skills in your CV that align with the job description. Emphasise your interest in the automotive industry and any previous customer service roles, even if they are informal.
Write a Compelling Cover Letter: In your cover letter, express your passion for vehicles and your eagerness to learn. Mention specific aspects of the apprenticeship that excite you, such as the opportunity for hands-on training and working with experienced professionals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Calex UK
✨Show Your Passion for Automobiles
Make sure to express your enthusiasm for vehicles and the automotive industry during the interview. Share any personal experiences or interests related to cars, as this will demonstrate your genuine interest in the role of a Vehicle Parts Advisor.
✨Familiarise Yourself with Vehicle Parts
Before the interview, take some time to learn about common vehicle parts and their functions. Being able to discuss specific parts and their importance will show that you are proactive and serious about the apprenticeship.
✨Prepare for Customer Service Scenarios
Since the role involves assisting customers, think about how you would handle various customer service situations. Prepare examples of how you've resolved issues or provided excellent service in the past, even if it's from a different context.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the apprenticeship programme, training opportunities, and career progression. This shows that you are engaged and thinking about your future within the company.
