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- Tasks: Support technical issues and enhance customer satisfaction in the automotive industry.
- Company: Join Calex, a leader in innovative learning programmes for the automotive sector.
- Benefits: Competitive salary, company car, 26 days leave, and wellness benefits.
- Why this job: Make a real impact in the automotive world while developing your technical skills.
- Qualifications: Technical degree or apprenticeship in automotive engineering and experience in a dealership.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
The predicted salary is between 28800 - 48000 £ per year.
About Us
Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.
Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.
To learn more about Calex, please visit our website at www.calexuk.com
Role Overview
Working within the Parts & Services department, you will work closely with central quality teams to identify new incidents and contribute to developing technical solutions. This will include manualtechnical work and requires a deep understanding of this. Your role will provide high-level technical support to both internal and external stakeholders to ensure the best customer experience across all Stellantis brands.
If you are a passionate automotive engineer and would like to develop within a Stellantis technical support role to provide outstanding customer service, we encourage you to apply today!
Key Responsibilities
- Collaborate with central quality teams to generate Customer Incident Reports (CIRs), ensuring that all necessary information and supporting materials are available to assist in the resolution process
- Report technical incidents via all channels, including DID-I, Technical Platform, Warranty, Customer Relations, and RAC
- Collate and consolidate feedback on new products, reporting to the Central Quality departments to trigger the resolution process
- Develop and refine a tracking system to identify technical incidents and trends, ensuring effective monitoring and reporting
- Support requests from internal and external departments for additional information to help implement solutions
- Provide office and field support to Technical Field Managers as needed
- Ensure all job requests are raised promptly with accurate information and clear descriptions of tasks
- Communicate all issues through detailed and accurate management reports
- Operate by best practices and uphold company values at all times
- Identify technical issues quickly and take appropriate action to resolve them in the UK dealer network, maximising customer satisfaction
- Manage processes to achieve job deliverables within stated budget limitations
- Provide presentations and briefings when required
Essential
- Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering to a recognised standard
- Diagnostic or Expert-level technician
- Electric Vehicle qualification, equivalent to IMI Level 3 or above
- Experience in a technical role within a dealership or technical centre
- Experience working within the motor industry and collaborating with external agencies/organisations
- Extensive experience in vehicle evaluation, product problem investigation, and problem-solving
- Strong understanding of current automotive technology and the Stellantis product range
About you
- Good computer literacy, including proficiency in Microsoft Office
- Able to analyse and make decisions regarding technical and customer issues
- French, Italian, and/or German language skills would be beneficial
- A full driving licence is required
- Strong communication skills
- Willingness to work independently and with a team
Our Calex Core Values
We are looking for an individual who aligns with our company core values:
- Caring & Supportive
- Open & Honest
- Welcoming & Inclusive
- Collaborative & Inspiring
- Enjoyable & Rewarding
- Flexible & Adaptable
- Accountable & Reliable
- Healthy & Sustainable
Salary & Benefits
£40,000 per annum. Company Car (BIK), 26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Pension, Life Assurance and optional Private Healthcare cover. Company Car (BIK) Example costings, based on a high-spec, fully electric Peugeot e-2008 GT: The P11D value is approximately £32,845. Therefore, the annual tax payable by the employee would be approx. £130 per year (20% tax payer). Our Company Cars also include, Insurance, tax, tyres, breakdown cover and Windscreen repairs.
Contract: Permanent / Full Time
Working Hours: Monday to Friday / 40 hours per week
Place of Work: Stellantis Performance Academy, Coventry.
Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature if this role may necessitate that we undertake a DBS check.
Employment: The successful candidate will be employed by Calex UK (www.calexuk.com).
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Technical Support Specialist – Stellantis Calex UK Permanent/Full Time employer: Calex UK
Contact Detail:
Calex UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist – Stellantis Calex UK Permanent/Full Time
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Calex's website and social media. Understanding their values and recent projects will help you connect your skills to what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Technical Support Specialist and be ready to share specific examples.
✨Tip Number 3
Show off your tech skills! Since this role is all about technical support, be prepared to discuss your experience with automotive technology and problem-solving. Bring up any relevant projects or challenges you've tackled.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to highlight why you're the perfect fit for Calex.
We think you need these skills to ace Technical Support Specialist – Stellantis Calex UK Permanent/Full Time
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills and experience in your application. We want to see how your background aligns with the role, so don’t hold back on showcasing your expertise in automotive engineering!
Tailor Your Application: Take a moment to customise your application for us. Use keywords from the job description and relate your experiences directly to the responsibilities listed. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: When writing your application, clarity is key! Keep your sentences straightforward and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Calex UK
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially regarding Stellantis products. Familiarise yourself with the latest technologies and trends in the industry, as well as any recent developments at Calex. This will show that you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to resolve customer issues effectively.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms. During the interview, ensure you articulate your thoughts clearly and listen actively to the interviewers' questions.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or specific projects at Calex. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
