At a Glance
- Tasks: Coach and develop automotive teams to enhance service excellence and customer experience.
- Company: Join Calex, a leader in innovative learning for the automotive industry.
- Benefits: Competitive salary, company car, 25 days leave, and health benefits.
- Other info: Field-based role with travel; dynamic environment with growth opportunities.
- Why this job: Make a real impact by driving performance and shaping exceptional customer journeys.
- Qualifications: Strong automotive retail experience and exceptional communication skills required.
The predicted salary is between 45000 - 47500 € per year.
About Us
Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward‑thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.
Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.
At Calex, we partner with some of the world’s most prestigious automotive brands to deliver industry‑leading training, coaching, and consultancy solutions. As our business continues to grow, we are looking for an exceptional Service Excellence Coach to help drive performance, elevate capability, and enhance customer experience across our UK retail partner network. This is a high‑profile, field‑based role suited to a commercially minded automotive professional who is passionate about people development, operational excellence, and delivering measurable business impact.
As part of our Sales & Service Excellence Team, you will work directly with retailer leadership teams, aftersales departments, and front‑line professionals to embed premium brand standards, improve performance, and create exceptional customer journeys. This is far more than a traditional training role. You will act as a trusted performance coach and business partner — influencing behavioural change, strengthening leadership capability, and helping retailers achieve sustainable commercial success. This is a UK field‑based role and will require extensive travel across the retailer network. Flexibility and a willingness to travel, with some overnight stays, are essential.
Key Responsibilities
- You will deliver high‑impact coaching and development interventions across the retailer network, including:
- Coaching aftersales teams to improve service processes, customer experience, operational consistency, and commercial performance
- Supporting underperforming retailers through targeted performance improvement activity
- Analysing KPIs, operational data, and management information to identify root causes and performance opportunities
- Developing leaders and managers to strengthen coaching capability, accountability, and team effectiveness
- Delivering bespoke coaching interventions tailored to individual retailer and business needs
Additional Responsibilities
- You may also be asked to support the wider team and business initiatives, including:
- New and used vehicle sales process and behavioural coaching aligned to premium brand standards
- Electric Vehicle (EV) sales and customer journey coaching to support the transition to electric mobility
- New starter onboarding and induction programmes
- Workshops focused on customer experience, sales excellence, and commercial performance
- Facilitating engaging one‑to‑one and group coaching sessions using Calex UK’s innovative Open Shop learning methodology
- Cross‑functional retailer development projects and performance initiatives
About You
- Strong automotive retail experience, ideally within premium or performance‑focused environments
- Exceptional communication and influencing skills, with the ability to engage stakeholders at all levels
- A coaching‑led approach with the confidence to challenge thinking and inspire lasting behavioural change
- Strong commercial awareness and the ability to connect development activity to measurable business outcomes
- Experience interpreting KPIs and using performance data to drive improvement
- A professional and credible presence aligned to premium brand expectations
- Excellent organisational and self‑management skills, with the ability to work autonomously in a field‑based role
- A passion for delivering engaging, memorable, and impactful learning experiences
- Passionate about developing people and improving performance
- Lead‑by‑example and embodies premium brand values
- Self‑motivated, resilient, and adaptable
- Thrives in a dynamic, fast‑paced environment
- Enjoys building strong relationships and influencing positive change
- Comfortable working independently while contributing to a collaborative, high‑performing team
Our Calex Core Values
- Caring & Supportive
- Open & Honest
- Welcoming & Inclusive
- Collaborative & Inspiring
- Enjoyable & Rewarding
- Flexible & Adaptable
- Accountable & Reliable
- Healthy & Sustainable
Salary & Benefits
Up to £47,500 dependant on experience. Company Car, 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.
Contract
Permanent / Full Time
Working Hours
Monday to Friday / 40 hours per week
Place of Work
Field Based. There will be regular travel required due to the nature of the role, we aim to keep this regional to your location but nationwide travel will be required on occasion, so there will be a requirement for overnight stays.
Pre‑employment Checks
Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre‑employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.
Employment
The successful candidate will be employed by Calex UK www.calexuk.com.
Visa Sponsorship
Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Service Excellence Coach | Calex Calex UK Permanent/Full Time employer: Calex UK
Calex is an exceptional employer that prioritises employee development and well-being, offering a dynamic work culture where innovation thrives. With a focus on delivering impactful learning experiences in the automotive sector, employees benefit from comprehensive training, a supportive environment, and opportunities for career growth. The role of Service Excellence Coach not only allows for personal development but also enables you to make a significant impact across the UK retail network, all while enjoying competitive benefits including a company car and extensive health support.
StudySmarter Expert Advice🤫
We think this is how you could land Service Excellence Coach | Calex Calex UK Permanent/Full Time
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to Calex. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your coaching successes and how you've improved performance in previous roles. This will give you a leg up when discussing your experience with potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to Calex and express your interest in the Service Excellence Coach role. A personal touch can make all the difference and show your enthusiasm for the company.
✨Tip Number 4
Prepare for the interview by understanding Calex’s values and how they align with your own. Be ready to discuss how you can contribute to their mission of delivering exceptional learning experiences. Tailor your responses to reflect their focus on innovation and customer experience.
We think you need these skills to ace Service Excellence Coach | Calex Calex UK Permanent/Full Time
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for people development and the automotive industry shine through. We want to see how passionate you are about delivering exceptional customer experiences and driving performance.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in coaching and performance improvement. We love seeing how your background aligns with our mission at Calex, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps to break down your achievements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Calex!
How to prepare for a job interview at Calex UK
✨Know Your Stuff
Before the interview, dive deep into Calex's mission and values. Understand their innovative learning programmes and how they impact the automotive retail industry. This will help you connect your experience with their goals and show that you're genuinely interested in the role.
✨Showcase Your Coaching Skills
Prepare specific examples of how you've successfully coached teams or individuals in the past. Highlight your ability to influence behavioural change and improve performance, as this is crucial for the Service Excellence Coach position.
✨Be Data Savvy
Familiarise yourself with key performance indicators (KPIs) relevant to the automotive sector. Be ready to discuss how you've used data to drive improvements in previous roles. This will demonstrate your strong commercial awareness and analytical skills.
✨Emphasise Flexibility and Autonomy
Since this role involves extensive travel and working independently, be prepared to discuss your experiences managing your time and responsibilities in a field-based environment. Share how you adapt to changing situations while still delivering results.
