Partnership & Performance Manager (Calex Events) Calex UK Permanent/Full Time

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

Following a sustained period of organic growth, with further exciting opportunities on the horizon, we are looking to complement our successful team with a Partnership & Performance Manager in our Events Division. This role will lead the operational delivery, commercial performance, and client satisfaction of one or more of our Partnerships. Sitting at the centre of delivery, you will be responsible for ensuring that your accounts are running smoothly, meeting targets, and delivering measurable impact – all while building trust and long-term relationships with our Partners. You will take full ownership of the delivery, financial health, and team performance for your area, including managing a blended team of Calex headcount and associate staff, overseeing service quality, driving accountability, and ensuring outcomes are achieved in line with both internal KPIs and Partner expectations. This is a senior level operational role reporting to our Head of Events that blends commercial responsibility, people management, and leadership – ideal for someone who thrives on accountability and relationship‑building in equal measures.

Key Responsibilities

• Serve as the main point of contact for assigned Partnerships, leading on all aspects of delivery and client engagement.
• Develop strong relationships with key client stakeholders, ensuring their expectations are understood and exceeded.
• Represent Calex in contract reviews, performance meetings, and strategic discussions.
• Lead the successful delivery of programmes in line with contractual KPIs, SLAs, quality standards, and internal benchmarks.
• Coordinate internal delivery teams, ensuring clarity of roles, shared priorities, and proactive communication.
• Use data and insights to drive continuous improvement and issue resolution.
• Own the budget and financial performance of your Partnership area, including forecasting, margin management, and cost control.
• Monitor spend against budget, ensuring maximum value and efficiency.
• Contribute to commercial decisions such as pricing, contract renewals, and growth opportunities.
• Manage a team of delivery and/or performance professionals, setting expectations, providing regular feedback, and supporting their development.
• Create a positive, accountable, and collaborative team culture focused on delivering great outcomes.
• Provide regular updates on Partnership delivery progress, risks, and opportunities.
• Support the development of future‑facing strategies to improve client value and contract performance.
• Help shape operational models and tools to increase effectiveness across the wider partnerships function.

Key Skills & Experience

• Proven experience in contract, account, or programme management within a performance‑focused environment.
• Proven experience in Events Management.
• Strong financial acumen – able to manage budgets, control costs, and contribute to commercial decision‑making.
• Excellent client relationship and stakeholder engagement skills.
• Track record of managing and motivating teams to deliver results.
• Confident working with performance data, impact reporting, and delivery dashboards.
• Ability to source and manage relationships and performance of sub‑contracted suppliers and service providers to provide a full 360 event experience.

Desired Attributes

• Highly organised, self‑motivated, and resilient – able to manage complexity and maintain momentum.
• Energised by operating in a partnered supplier environment.
• Emotionally and politically intelligent.
• Calm under pressure.
• Experienced in leading teams to deliver excellence as part of an integrated supplier / headcount team.
• A values‑led leader who brings energy, clarity, and structure to their work.

Our Calex Core Values

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

Salary & Benefits

Up to £50,000 dependant on experience plus a company car. 25 Days paid Annual Leave. Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice)), Life Assurance, Pension, optional private Healthcare cover.

Contract Permanent / Full Time

Working Hours Predominantly Monday to Friday / 40 hours per week, however, due to the nature of the role, some weekend work may be required on some Events, so the ability to have flexible working hours will be necessary.

Place of Work This role may cover various locations, so a central England base location would be advantageous along with willingness to travel in the UK and Internationally when required. In addition, there may be sustained periods of time where it will be necessary to stay away from home to be local to events.

Visa Sponsorship Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.