Training Delivery Manager | Mercedes-Benz in Milton Keynes

We are seeking an experienced Training Delivery Manager to lead and support the Academy training team within the Mercedes-Benz Apprenticeship Programme in Milton Keynes.

The role combines line management, day-to-day operational leadership and training-department coordination. You will ensure trainer capacity, competence and resources are aligned with programme requirements, while maintaining high standards of apprentice delivery, attendance, assessment, record keeping, inclusion, safeguarding and operational compliance.

Working closely with the wider leadership, Quality, Curriculum and Safeguarding teams, you will help create a safe, inclusive and high-quality apprentice experience and identify practical opportunities to enhance and future-proof the programme.

Key Responsibilities

• Provide effective line management, leadership and day-to-day support to the Academy Training Team, including team meetings, one-to-ones, appraisals, performance management and colleague development.
• Manage the training schedule and daily operation of the training department, aligning trainer availability, competence and resources with Academy requirements.
• Identify and progress opportunities to improve operational delivery, facilities, delivery methods, communications and stakeholder engagement, demonstrating value for Mercedes-Benz, apprentices and employers.
• Coordinate mandatory training, continuing professional development and induction support for the training team.
• Oversee apprentice skills and knowledge assessments, including invigilation and technical support for End Point Assessment Organisations where required.
• Monitor apprentice attendance, progress and training records, ensuring concerns and inaccuracies are identified, reported and addressed promptly.
• Prepare and present monthly operational information covering apprentice progress, attendance, additional learning support, learners at risk and intervention plans.
• Manage and escalate concerns relating to apprentice professional behaviour, attendance, timekeeping or performance, working constructively with Apprentice Managers and HR Managers.
• Oversee arrangements for gathering, analysing and acting on apprentice and employer feedback.
• Ensure trainers fulfil their responsibilities for apprentice welfare, inclusion and SEND and follow safeguarding, equality, diversity and inclusion procedures.
• Ensure operations comply with Mercedes-Benz policies, apprenticeship standards, Department for Education and funding rules, and EPAO requirements, supporting quality assurance and Ofsted inspection activity.
• Act as an ambassador for the Mercedes-Benz Apprenticeship Programme and undertake other reasonable duties supporting the effective operation of the Academy.

About You

• Demonstrable experience of successfully leading and managing a team within a training, education or similarly operational environment.
• Strong commercial awareness and the ability to identify, evaluate and progress opportunities that enhance and future-proof an apprenticeship programme.
• Advanced and confident Microsoft Excel skills for analysing attendance, apprentice performance and feedback data, alongside advanced capability in Microsoft 365 Copilot and proficient use of Word, Outlook and PowerPoint.
• Strong relationship-management skills and experience working confidently and diplomatically with apprentices, employers, Apprentice Managers, HR Managers and internal stakeholders.
• The ability to manage challenging conversations and resolve conflict calmly, fairly and constructively, including when working with young people.
• Excellent organisation, communication, judgement and attention to detail, with a proactive and solutions-focused approach.
• Recent experience within Mercedes-Benz, a retailer network or a comparable premium automotive environment, and experience within apprenticeship training, blended delivery, project management, technical training or vocational development would be advantageous.
• Relevant teaching, technical, management or leadership qualifications are desirable. GCSE English and Mathematics at Grade 4/C or above, or an appropriate equivalent, are highly desirable.

Our Calex Core Values

We are looking for an individual who aligns with our company core values:

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role.

Salary & Benefits: Up to £40,000 dependant on experience. Company Car, 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.

Contract: Permanent / Full Time

Working Hours: Monday to Friday / 40 hours per week

Place of Work: Mercedes-Benz Apprenticeship Academy, Tongwell, Milton Keynes, MK15 8BA

Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. This post involves regulated activity with children. Appointment is subject to an Enhanced DBS check including children’s barred-list information. It is an offence to apply for this role if you are barred from engaging in regulated activity with children.

Employment: The successful candidate will be employed by Calex UK (www.calexuk.com).

Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.