Training Coach & Recruitment Lead Calex UK Permanent/Full Time in Milton Keynes

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to 'Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation' and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

To learn more about Calex, please visit our website at www.calexuk.com.

We are seeking an experienced Training Coach & Recruitment Lead to join the Mercedes-Benz Apprenticeship Programme. Reporting to the Programme Manager, you will lead the Training Coach team while overseeing recruitment, retailer engagement and network development, with direct line-management responsibility for the Training Coach and Recruitment Specialist.

Approximately 75% of the role focuses on Training Coach team leadership and maintaining high-quality learner support, progress monitoring, safeguarding oversight and apprenticeship delivery standards. The remaining 25% focuses on recruitment leadership, retailer engagement, network development and programme growth across the Mercedes-Benz retailer network.

Key Responsibilities

Training Coach Team Leadership

• Provide day-to-day line management, leadership and support to the Training Coach team.
• Monitor Training Coach performance, learner caseloads and delivery quality through regular one-to-ones, performance reviews and development discussions.
• Ensure learner reviews, assessments and support activities are completed in line with programme requirements.
• Oversee learner engagement, attendance, progress, achievement and wellbeing, using quality measures to identify and address areas for improvement.
• Ensure safeguarding, welfare and learner concerns are identified, managed and escalated appropriately.
• Support the delivery of mandatory learner topics, including safeguarding, Prevent, wellbeing and topical awareness.
• Maintain oversight of accurate, compliant learner records and documentation.
• Work collaboratively with employers, trainers, safeguarding teams and internal stakeholders to support positive learner outcomes.
• Promote equality, diversity and inclusion in line with company policy and act as an ambassador for the Mercedes-Benz Apprenticeship Programme and brand values.
• Maintain continuous professional development in line with apprenticeship delivery requirements.
• Work in accordance with relevant Mercedes-Benz, Ofsted, funding agency, end-point assessment organisation and apprenticeship requirements.
• Support continuous improvement and the development of coaching processes and materials.

Recruitment Lead & Network Development

• Provide line management and support to the Recruitment Specialist.
• Set, monitor and review recruitment targets, performance measures, pipeline activity, learner starts and vacancy fulfilment.
• Support strategic recruitment and programme growth decisions alongside the Programme Leadership Team.
• Build relationships across the Mercedes-Benz retailer network to identify apprenticeship vacancies and workforce development needs.
• Work with the network to ensure apprenticeship programmes and qualifications continue to meet business requirements.
• Support recruitment campaigns, attraction activity and programme promotion.
• Provide clear reports and updates on recruitment performance and network engagement.

About You

• Essential: Experience in an apprenticeship or further education environment.
• Essential: Experience of line management or team leadership.
• Essential: Proficiency in Microsoft 365 applications, including Word, Outlook, Teams and Excel.
• Essential: Ability to build positive relationships with apprentices, retailers and internal teams.
• Essential: Ability to manage multiple priorities effectively.
• Essential: Commercial awareness and the ability to identify opportunities for programme growth.
• Essential: Strong attention to detail and accurate record-keeping.
• Essential: A consistently professional approach.
• Essential: Strong communication, organisation and stakeholder management skills.
• Essential: Knowledge of safeguarding, Prevent and learner wellbeing responsibilities.
• Highly desirable: Experience of learner reviews, assessments or progress monitoring.
• Highly desirable: Experience in recruitment, stakeholder management or business development.
• Highly desirable: Recent Mercedes-Benz brand or retailer experience.
• Desirable: Previous experience in coaching, mentoring, training, apprenticeship or learner-support roles.
• Desirable: Experience of virtual coaching or training using Microsoft Teams.
• Desirable: Maths and English GCSE grade 4/C or above, or equivalent.
• Desirable: A recognised coaching, teaching, assessor, mentoring or leadership qualification.

Our Calex Core Values

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

Salary & Benefits

• Up to £35,000 dependingon experience.25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.

Contract: Permanent / Full Time

Working Hours: Monday to Friday

Place of Work: Mercedes-Benz Head Office. Occasional travel to Mercedes-Benz, Calex, retailer or alternative training locations may be required to support programme delivery, recruitment activity and retailer engagement.

Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID and right to work in the UK. The successful applicant will be subject to an enhanced DBS check with a children's barred list check. This role will require the successful candidate to engage in regulated activity relevant to children. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

Employment: The successful candidate will be employed by Calex UK (www.calexuk.com).

Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.

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