Delegate Support Coordinator (12 month FTC) | Volkswagen Group Calex UK Fixed Term/Full Time in Milton Keynes

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

Job Overview

We are currently seeking to recruit a Delegate Support Coordinator to join the team at the Volkswagen National Learning Centre in Milton Keynes. The successful candidate will support our Delegate Support Team, performing multiple tasks as and when required, supporting the retail network to complete training curriculums to become accredited. Candidates should ideally have experience in a customer centric environment and a learning & development background. This is an exciting opportunity to join one of the most successful and innovative automotive organisations in an important role which will help drive current and future success of the National Learning Centre’s retailer training programmes.

We are looking for an individual who is:

• Collaborative and inspiring, and can work towards a common vision with a can-do attitude
• Flexible and adaptable and can demonstrate willingness to consider, adapt and adopt new approaches
• Accountable and reliable, with the ability to communicate clearly and effectively about progress and challenges
• Open and honest, with the ability to adjust communication style according to individual’s preferences

Key Responsibilities

• To engage with all aspects of the Delegate Support functions, learning multiple job roles and supporting with creating and maintaining relevant processes (in line with Volkswagen Group UK Audit Standards).
• To provide a consistent high level of customer service at all times by phone, email and face to face.
• To provide Learner Management System (LMS) and administrative support to the Volkswagen Group Network.
• Managing a high volume of inbound/outbound calls and emails from the retailer network.
• Assisting with general enquiries.
• Carry out any other reasonable duties as defined by line management.
• Attend meetings as and when required.
• To represent the NLC in a professional manner at all times.
• To administer: Technical Training levels, Certificate Processing, and IMI Certification.

About You

• Focused on delivering objectives and targets
• An organised individual who can easily multi-task
• Exceptional customer service
• Excellent communication (written & verbal) and organisational skills
• The ability to communicate and maintain links with a variety of people within a fast‑paced environment
• Excellent Time Management
• Excellent problem solving/decision making skills
• Clear proactive approach to planning
• Possess a fantastic attention to detail
• Assumes responsibility and accountability
• Empathy with people and desire to assist them achieve their career and learning aspirations
• Ability to be creative in thought processes and delivery
• A proficient user of Microsoft Office, particularly Word, PowerPoint, Excel and Adobe Connect
• A completer-finisher who can take tasks and projects on and see them through to successful outcome
• A team player yet capable and willing to work on own initiative
• Experience of using a Learning Management system (preferred)
• Previous experience within a learning and development department (preferred)
• Maintain a professional manner at all times
• Have a Pro‑active “Can‑do” attitude
• Have an outgoing, enthusiastic and confident personality, with a desire to engage with people

Our Calex Core Values

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

Stage 1 Interview

Virtual interviews shall take place on Monday 1 June 2026 via Microsoft Teams.

Stage 2 Interview

Successful candidates shall be invited to attend a stage 2 face‑to‑face interview on Friday 5 June 2026 at the National Learning Centre (MK88DF).

Salary & Benefits

£26,500 per annum. 25 Days Paid Annual Leave. Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.

Contract

12 month fixed‑term contract / Full Time Working Hours Monday to Friday / 40 hours per week Place of Work VWG National Learning Centre, Wymbush, Milton Keynes. We currently operate hybrid working with at least 60% of time in the National Learning Centre with the opportunity to work up to 40% remotely. Time spent in the office may change. There will also be times when it may be necessary to work from alternative locations, e.g. Volkswagen Group facilities and retailers, and other sites as necessary to perform the role.

Pre-employment Checks

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre‑employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment

The successful candidate will be employed by Calex UK (www.calexuk.com).

Visa Sponsorship

Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.