At a Glance
- Tasks: Support the Delegate Support Team and enhance training programmes for the automotive industry.
- Company: Join Calex, a leader in innovative learning solutions for the automotive sector.
- Benefits: Enjoy a competitive salary, 25 days leave, and great employee perks.
- Other info: Flexible hybrid working with opportunities for career growth.
- Why this job: Be part of a dynamic team that drives success in training and development.
- Qualifications: Customer service experience and a passion for learning and development.
The predicted salary is between 26500 - 26500 £ per year.
About Us
Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.
Job Overview
We are currently seeking to recruit a Delegate Support Coordinator to join the team at the Volkswagen National Learning Centre in Milton Keynes. The successful candidate will support our Delegate Support Team, performing multiple tasks as and when required, supporting the retail network to complete training curriculums to become accredited. Candidates should ideally have experience in a customer centric environment and a learning & development background. This is an exciting opportunity to join one of the most successful and innovative automotive organisations in an important role which will help drive current and future success of the National Learning Centre’s retailer training programmes.
We are looking for an individual who is:
- Collaborative and inspiring, and can work towards a common vision with a can-do attitude
- Flexible and adaptable and can demonstrate willingness to consider, adapt and adopt new approaches
- Accountable and reliable, with the ability to communicate clearly and effectively about progress and challenges
- Open and honest, with the ability to adjust communication style according to individual’s preferences
Key Responsibilities
- To engage with all aspects of the Delegate Support functions, learning multiple job roles and supporting with creating and maintaining relevant processes (in line with Volkswagen Group UK Audit Standards).
- To provide a consistent high level of customer service at all times by phone, email and face to face.
- To provide Learner Management System (LMS) and administrative support to the Volkswagen Group Network.
- Managing a high volume of inbound/outbound calls and emails from the retailer network.
- Assisting with general enquiries.
- Carry out any other reasonable duties as defined by line management.
- Attend meetings as and when required.
- To represent the NLC in a professional manner at all times.
- To administer: Technical Training levels, Certificate Processing, and IMI Certification.
About You
- Focused on delivering objectives and targets
- An organised individual who can easily multi-task
- Exceptional customer service
- Excellent communication (written & verbal) and organisational skills
- The ability to communicate and maintain links with a variety of people within a fast‑paced environment
- Excellent Time Management
- Excellent problem solving/decision making skills
- Clear proactive approach to planning
- Possess a fantastic attention to detail
- Assumes responsibility and accountability
- Empathy with people and desire to assist them achieve their career and learning aspirations
- Ability to be creative in thought processes and delivery
- A proficient user of Microsoft Office, particularly Word, PowerPoint, Excel and Adobe Connect
- A completer-finisher who can take tasks and projects on and see them through to successful outcome
- A team player yet capable and willing to work on own initiative
- Experience of using a Learning Management system (preferred)
- Previous experience within a learning and development department (preferred)
- Maintain a professional manner at all times
- Have a Pro‑active “Can‑do” attitude
- Have an outgoing, enthusiastic and confident personality, with a desire to engage with people
Our Calex Core Values
- Caring & Supportive
- Open & Honest
- Welcoming & Inclusive
- Collaborative & Inspiring
- Enjoyable & Rewarding
- Flexible & Adaptable
- Accountable & Reliable
- Healthy & Sustainable
Stage 1 Interview
Virtual interviews shall take place on Monday 1 June 2026 via Microsoft Teams.
Stage 2 Interview
Successful candidates shall be invited to attend a stage 2 face‑to‑face interview on Friday 5 June 2026 at the National Learning Centre (MK88DF).
Salary & Benefits
£26,500 per annum. 25 Days Paid Annual Leave. Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.
Contract
12 month fixed‑term contract / Full Time
Working Hours
Monday to Friday / 40 hours per week
Place of Work
VWG National Learning Centre, Wymbush, Milton Keynes. We currently operate hybrid working with at least 60% of time in the National Learning Centre with the opportunity to work up to 40% remotely. Time spent in the office may change. There will also be times when it may be necessary to work from alternative locations, e.g. Volkswagen Group facilities and retailers, and other sites as necessary to perform the role.
Pre-employment Checks
Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre‑employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.
Employment
The successful candidate will be employed by Calex UK.
Visa Sponsorship
Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Delegate Support Coordinator (12 month FTC) | Volkswagen Group Calex UK Fixed Term/Full Time employer: Calex UK
Calex is an exceptional employer, offering a dynamic work environment at the Volkswagen National Learning Centre in Milton Keynes, where innovation meets collaboration. With a strong focus on employee growth, we provide comprehensive training and development opportunities alongside a generous benefits package, including private healthcare and wellness services. Our supportive and inclusive culture fosters teamwork and creativity, making it an ideal place for individuals passionate about learning and development in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Delegate Support Coordinator (12 month FTC) | Volkswagen Group Calex UK Fixed Term/Full Time
✨Tip Number 1
Get to know the company! Before your interview, dive into Calex's mission and values. Understanding what drives us will help you connect your skills and experiences to our goals.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently during the real deal.
✨Tip Number 3
Show off your personality! We love candidates who can bring their unique flair to the table. Be yourself and let your enthusiasm for the role shine through during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Delegate Support Coordinator (12 month FTC) | Volkswagen Group Calex UK Fixed Term/Full Time
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and learning & development. We want to see how your skills align with our vision of delivering innovative learning programmes.
Show Off Your Communication Skills:Since this role involves a lot of interaction, be sure to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect the professional manner we value at Calex.
Highlight Your Flexibility:We’re looking for someone adaptable, so don’t forget to mention any experiences where you’ve successfully adjusted to new challenges or approaches. This will show us you have that can-do attitude we love!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Calex UK
✨Know Your Stuff
Before the interview, dive deep into Calex and Volkswagen Group. Understand their training programmes and values. This will help you connect your experience with their mission and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about supporting delegates, be ready to share specific examples of how you've provided exceptional customer service in the past. Highlight your ability to handle inquiries and resolve issues effectively.
✨Be Ready to Multi-task
The job requires juggling multiple tasks, so prepare to discuss how you manage your time and priorities. Share strategies or tools you use to stay organised and ensure nothing slips through the cracks.
✨Demonstrate Your Team Spirit
Calex values collaboration, so be prepared to talk about your experiences working in teams. Share how you’ve contributed to a common goal and how you adapt your communication style to work well with different personalities.
