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For Companies At a Glance
- Tasks: Support and optimise our innovative learning platform for an engaging user experience.
- Company: Join Calex, a leader in automotive training and innovative learning solutions.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and fantastic employee benefits.
- Other info: Flexible hybrid working environment with great career growth opportunities.
- Why this job: Make a real impact in the learning space while working with cutting-edge technology.
- Qualifications: Experience with LMS platforms and strong problem-solving skills are essential.
The predicted salary is between 28000 - 34000 £ per year.
About Us
Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward‑thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.
LMS Support Specialist
We are currently seeking to recruit a LMS Support Specialist to join the LMS team on our Henry Ford Academy contract. This position is integral to the LMS team, providing essential support to the wider Operations and Learning & Development departments. The specialist will be responsible for the maintenance and optimisation of the learning platform, encompassing content structuring, release management, and system configuration. The primary objective is to enhance the user experience and strategically support the organisation's learning and development goals.
Key Responsibilities
- Efficiently resolve system performance related inquiries, collaborating with and escalating to the learning platform provider as required.
- Oversee and report on learning platform support requests, ensuring timely resolution through effective vendor collaboration.
- Execute comprehensive testing of the LMS, meticulously documenting outcomes and implementing corrective actions for updates and new functionalities.
- Administer automated system rules to ensure precision and efficiency in logic automation.
- Deliver critical system and data administration support, including waitlist management, STARS account provisioning, and data cleansing, in partnership with Learning Performance and Business Intelligence teams.
- Manage the user account lifecycle, including setup, modification, and merging, to maintain data integrity and system accuracy.
- Proactively address inquiries from Learning Performance and other internal teams (e.g., via Freshdesk or email), identifying and resolving recurring issues to minimise support ticket volume.
- Generate, analyse and distribute to stakeholders reports on LMS usage, course performance, completion rates and engagement levels to evaluate program effectiveness and identify areas for improvement.
- Cultivate advanced expertise in learning platform architecture, data/content structure, reporting mechanisms and administration.
- Develop and maintain comprehensive procedural documentation for all learning platform operations.
- Assist the LMS Manager by addressing data inquiries, integrations with other system and contributing to system enhancement projects, ensuring optimal performance and functionality.
- Offer expert consultation and guidance to team members on new platform functionalities, establishing internal procedures for ongoing reference.
- Adhere to GDPR regulations, data security and privacy regulations.
Learning Content Set‑up & Release
- Collaborate with instructional designers and subject matter experts to structure learning materials, set up activities, ensure logical and user‑friendly course or journey layouts, as well as maintain required changes.
- Oversee the end‑to‑end content release process, ensuring accurate categorisation, coding and comprehensive documentation for audit readiness.
- Support instructional designers with mandated quarterly content releases and subsequent system page updates within the learning platform.
- Administer user groups within the learning platform to ensure precise content allocation and availability for target audiences.
- Develop and manage system automation rules to optimise and sustain automated content allocation processes.
- Test the functionality of new content builds, identifying and reporting any discrepancies or issues.
About You
- Proven experience as an LMS Administrator or in a similar role managing online learning platforms.
- Strong technical skills with a deep understanding of LMS platforms, configurations, integrations and maintenance.
- Problem‑solving abilities and a proactive approach to identifying and resolving technical issues.
- Excellent communication, interpersonal and collaboration skills, with the ability to provide clear technical support and work effectively with diverse teams and stakeholders.
- Familiarity with e‑learning standards and formats such as SCORM, AICC and xAPI.
- Experience with data analytics and reporting tools to derive insights from learning data.
- Strong organisational skills and attention to detail, capable of managing multiple tasks and prioritising effectively.
- Experience in learning platform migration would be advantageous.
- Proven ability to maintain resilience and composure while working under pressure.
- A strong appreciation for or passion for the Ford Brand.
- Knowledge of the automotive industry is considered a plus.
- Knowledge of web development languages and tools such as CSS, HTML, PHP, XML, SQL and JavaScript will be advantageous.
- Understanding of accessibility guidelines (e.g., WCAG 2) for learning content will be advantageous.
Our Calex Core Values
- Caring & Supportive
- Open & Honest
- Welcoming & Inclusive
- Collaborative & Inspiring
- Enjoyable & Rewarding
- Flexible & Adaptable
- Accountable & Reliable
- Healthy & Sustainable
To apply, please provide a full and up‑to‑date copy of your CV together with a covering letter detailing the skills that make you suitable for this role. Stage 1 interviews will be conducted via Teams on Monday 1st December. Successful candidates will be invited to attend a Stage 2 face‑to‑face interview (Daventry) week commencing 8th December.
Salary & Benefits: Up to £34,000 dependant on experience. 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.
Contract: Permanent / Full Time
Working Hours: Monday to Friday / 40 hours per week
Place of Work: Hybrid between home‑working and the Henry Ford Academy
Pre‑employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre‑employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.
Employment: The successful candidate will be employed by Calex UK.
Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Learning Management System (LMS) Support Specialist | Ford Calex UK Permanent/Full Time in Daventry employer: Calex UK
Contact Detail:
Calex UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Management System (LMS) Support Specialist | Ford Calex UK Permanent/Full Time in Daventry
✨Tip Number 1
Get to know the company inside out! Research Calex and their innovative learning programmes. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of an LMS Support Specialist. Practice articulating your experiences and how they relate to the responsibilities listed in the job description.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Learning Management System (LMS) Support Specialist | Ford Calex UK Permanent/Full Time in Daventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the LMS Support Specialist role. Highlight relevant experience and skills that match the job description, especially your technical skills and problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your past experiences with LMS platforms and how they align with our mission at Calex.
Showcase Your Technical Skills: Don’t forget to mention any technical skills you have, like familiarity with SCORM or web development languages. We love seeing candidates who can bring that extra tech-savvy edge to the team!
Apply Through Our Website: For the best chance of success, apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Calex UK
✨Know Your LMS Inside Out
Before the interview, make sure you’re familiar with various Learning Management Systems and their functionalities. Brush up on your knowledge of SCORM, AICC, and xAPI standards, as well as any specific tools mentioned in the job description. This will show that you’re not just a candidate but someone who’s genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous roles. Think about specific challenges you faced with LMS platforms and how you resolved them. This will demonstrate your proactive approach and problem-solving abilities, which are crucial for the LMS Support Specialist position.
✨Communicate Clearly and Collaboratively
Since this role involves working with diverse teams, practice articulating your thoughts clearly. Be ready to discuss how you’ve collaborated with instructional designers or other stakeholders in the past. Highlight your interpersonal skills and ability to provide clear technical support.
✨Align with Calex's Core Values
Familiarise yourself with Calex's core values and think about how your personal values align with them. During the interview, share examples of how you embody these values in your work. This will help you connect with the interviewers and show that you’re a good cultural fit for the company.