Technical Support Specialist - Stellantis in Coventry

Working within the Parts & Services department, you will work closely with central quality teams to identify new incidents and contribute to developing technical solutions. This will include manual technical work and requires a deep understanding of this. Your role will provide high-level technical support to both internal and external stakeholders to ensure the best customer experience across all Stellantis brands.

If you are a passionate automotive engineer and would like to develop within a Stellantis technical support role to provide outstanding customer service, we encourage you to apply today!

Key Responsibilities

• Collaborate with central quality teams to generate Customer Incident Reports (CIRs), ensuring that all necessary information and supporting materials are available to assist in the resolution process
• Report technical incidents via all channels, including DID-I, Technical Platform, Warranty, Customer Relations, and RAC
• Collate and consolidate feedback on new products, reporting to the Central Quality departments to trigger the resolution process
• Develop and refine a tracking system to identify technical incidents and trends, ensuring effective monitoring and reporting
• Support requests from internal and external departments for additional information to help implement solutions
• Provide office and field support to Technical Field Managers as needed
• Ensure all job requests are raised promptly with accurate information and clear descriptions of tasks
• Communicate all issues through detailed and accurate management reports
• Operate by best practices and uphold company values at all times
• Identify technical issues quickly and take appropriate action to resolve them in the UK dealer network, maximising customer satisfaction
• Manage processes to achieve job deliverables within stated budget limitations
• Provide presentations and briefings when required

About You

• Good computer literacy, including proficiency in Microsoft Office
• Able to analyse and make decisions regarding technical and customer issues
• French, Italian, and/or German language skills would be beneficial
• A full driving licence is required
• Strong communication skills
• Willingness to work independently and with a team

Essential

• Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering to a recognised standard
• Diagnostic or Expert-level technician
• Electric Vehicle qualification, equivalent to IMI Level 3 or above
• Experience in a technical role within a dealership or technical centre
• Experience working within the motor industry and collaborating with external agencies/organisations
• Extensive experience in vehicle evaluation, product problem investigation, and problem-solving
• Strong understanding of current automotive technology and the Stellantis product range

Our Calex Core Values

We are looking for an individual who aligns with our company core values:

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role.

Salary & Benefits: £40,000 per annum. Company Car (BIK)*, 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.

Company Car (BIK)* Example costings, based on a high-spec, fully electric Peugeot e-2008 GT: The P11D value is approximately £32,845. Therefore, the annual tax payable by the employee would be approx. £130 per year (20% tax payer). Our Company Cars also include, Insurance, tax, tyres, breakdown cover and Windscreen repairs.

Contract: Permanent / Full Time

Working Hours: Monday to Friday / 40 hours per week

Place of Work: Stellantis Performance Academy, Coventry.

Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment: The successful candidate will be employed by Calex UK (www.calexuk.com).

Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.