Calex UK is recruiting a Level 3 Team Leader at Stellantis Head Office in Coventry. You will lead the Level 3 Customer Escalations team, guiding complex, high-risk cases including executive-level escalations while ensuring FCA compliance and high standards of customer care.
The role requires strong leadership, in-depth knowledge of FCA DISP/Consumer Duty, and a track record of resolving sensitive complaints within tight timescales. A customer-centric, analytical mindset is essential.
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Senior Customer Escalations Team Leader (Level 3) in Coventry employer: Calex Uk
Calex UK is an exceptional employer, offering a dynamic work environment in Coventry where innovation meets collaboration. Employees benefit from a strong focus on professional development, with ample opportunities for growth within the automotive sector, while being part of a supportive culture that values compliance and customer satisfaction at the highest levels. Join us to make a meaningful impact in a role that directly influences executive decision-making and enhances customer experiences.
