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- Tasks: Ensure FCA compliance and handle escalated customer enquiries with finesse.
- Company: Leading support services provider in the automotive sector.
- Benefits: Up to £30,000 salary, 25 days leave, private healthcare, and gym discounts.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: 1 year experience in back-office roles and strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
A leading support services provider is seeking a Level 3 Regulated Support Agent in Coventry. This role involves ensuring full compliance with Financial Conduct Authority rules, efficiently handling escalated customer enquiries, and maintaining strong relationships with Customer Care Managers.
The successful candidate will have at least 1 year experience in back-office roles within the automotive sector and possess excellent communication skills.
The position offers up to £30,000 salary, 25 days annual leave, and various employee benefits including private healthcare and gym discounts.
Regulated Support Agent III — FCA Compliance & Escalations in Coventry employer: Calex UK
Contact Detail:
Calex UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulated Support Agent III — FCA Compliance & Escalations in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the automotive sector or those already working at the company. A friendly chat can sometimes lead to insider info or even a referral, which can give us a leg up in the application process.
✨Tip Number 2
Prepare for the interview by brushing up on FCA rules and regulations. We want to show that we’re not just familiar with compliance but are genuinely passionate about it. This will help us stand out as candidates who truly understand the role.
✨Tip Number 3
Practice our communication skills! Since this role involves handling escalated customer enquiries, let’s role-play some scenarios with friends or family. The more comfortable we are, the better we’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can keep an eye on any updates or new roles that pop up, making it easier for us to stay ahead in the job search.
We think you need these skills to ace Regulated Support Agent III — FCA Compliance & Escalations in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in back-office roles, especially within the automotive sector. We want to see how your skills align with the FCA compliance and customer care aspects of the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Regulated Support Agent position. Share specific examples of how you've handled escalated enquiries and maintained strong relationships in previous roles.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to showcase any relevant achievements that demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Calex UK
✨Know Your FCA Rules
Make sure you brush up on the Financial Conduct Authority rules relevant to the role. Being able to discuss these regulations confidently will show that you’re serious about compliance and understand the importance of these guidelines in your work.
✨Showcase Your Communication Skills
Since this role involves handling escalated customer enquiries, practice articulating your thoughts clearly and concisely. Prepare examples from your past experience where you successfully resolved customer issues, highlighting your communication prowess.
✨Demonstrate Your Back-Office Experience
With at least a year of back-office experience in the automotive sector required, be ready to discuss specific tasks you’ve handled. Think about how your previous roles have prepared you for this position and be ready to share those insights during the interview.
✨Build Rapport with Customer Care Managers
This role requires maintaining strong relationships with Customer Care Managers. Prepare to discuss how you’ve built and maintained professional relationships in the past, and think about how you can apply those skills in this new role.