Product Owner | JLR Calex UK Permanent/Full Time in Coventry

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

To learn more about Calex, please visit our website at www.calexuk.com

We are seeking a Product Owner to lead the Jaguar Land Rover Retailer Performance Toolkit (RPTK). This is an exciting opportunity to work with JLR to shape the future direction of a key business platform, working closely with retailers, importer markets, technology teams and other stakeholders to deliver innovative, data-driven solutions that create measurable business value

In this role you will be responsible for maximising the value delivered by the Retailer Performance Toolkit, ensuring it meets the evolving needs of retailers, importer markets and field teams while supporting wider business objectives. Acting as the voice of the customer and end user, you will define and communicate the product vision, manage and prioritise the product backlog, and work closely with business and technology stakeholders to deliver valuable product outcomes.

The role translates strategic business objectives into actionable product initiatives, driving continuous improvement through data-led decision making and customer-centric product development. Working closely with retailers, importers, technology teams, vendors and service delivery functions, the Product Owner ensures the delivery of high-quality digital products and experiences that create measurable business value.

Key Responsibilities

• Own and communicate the product vision, strategy and roadmap for the Retailer Performance Toolkit.
• Align product priorities with organisational objectives, retailer requirements and customer experience goals.
• Manage and prioritise the product backlog to maximise value delivery.
• Define, refine and maintain epics, features and user stories with clear acceptance criteria.
• Act as the primary decision-maker for product priorities and roadmap delivery.
• Gather, analyse and prioritise customer feedback, business requirements and operational insights.
• Facilitate stakeholder workshops, discovery sessions and product engagement activities.
• Collaborate closely with development teams throughout the product lifecycle.
• Support Agile delivery activities including sprint planning, backlog refinement, sprint reviews and release planning.
• Balance customer value, business needs, risks and technical considerations when making prioritisation decisions.
• Establish, monitor and report on product KPIs, adoption metrics and success measures.
• Analyse user behaviour and operational performance to identify improvement opportunities.
• Present product performance, recommendations and roadmap updates to stakeholders and governance forums.
• Work closely with service delivery teams to ensure product stability, reliability and operational excellence.
• Collaborate with technology partners and vendors to support effective governance and issue resolution.
• Ensure appropriate governance relating to releases, environments, security, compliance and risk management.
• Identify opportunities to improve user experience, operational efficiency and business performance through digital capabilities, automation and AI-enabled solutions.
• Promote innovation, experimentation and continuous improvement across the product and wider business teams.

About You

Essential Skills & Experience

Product Management & Agile Delivery

• Experience owning and managing digital products, platforms or services.
• Experience managing product backlogs, roadmaps and delivery priorities.
• Strong understanding of Agile product development and delivery practices.
• Experience defining user stories, acceptance criteria and business requirements.
• Experience supporting Agile ceremonies including sprint planning and backlog refinement.

Stakeholder & Customer Engagement

• Strong stakeholder management and relationship-building skills.
• Experience facilitating workshops, discovery sessions and engagement activities.
• Ability to balance business objectives with customer and user needs.
• Experience working across business, technology and supplier communities.

Data Analysis & Performance Management

• Experience defining and tracking KPIs, OKRs and product success measures.
• Ability to analyse quantitative and qualitative data to support decision-making.
• Strong commercial awareness with a focus on delivering measurable business value.

Communication & Leadership

• Excellent written, verbal and presentation skills.
• Ability to influence decision-making across multiple stakeholder groups.
• Strong collaboration and leadership skills within cross-functional environments.

Desirable Skills & Experience

• Experience using Jira, Confluence and other Agile product management tools.
• Experience managing digital platforms, customer-facing products or online portals.
• Understanding of product operating models and governance frameworks.
• Experience within automotive, retail, franchise or dealer network environments.
• Experience supporting large-scale digital transformation programmes.
• Experience working with geographically dispersed stakeholder groups.
• Knowledge of customer experience and service design principles.
• Experience identifying opportunities for automation and digital optimisation.
• Awareness of emerging technologies including AI-enabled business solutions.

Our Calex Core Values

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

Salary & Benefits

£40,000-£47,000dependingon experience.

• 25 Days Annual Leave
• Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.

Contract

Permanent / Full Time

Working Hours

Monday to Friday / 40 hours per week

Place of Work

Hybrid – minimum 2 days in the JLR office in Coventry

Pre-employment Checks

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment

The successful candidate will be employed by Calex UK www.calexuk.com.

Visa Sponsorship

Although Calex UK is on register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.