At a Glance
- Tasks: Support and manage global learning systems while delivering top-notch customer service.
- Company: Join Calex, a leader in innovative learning solutions for the automotive industry.
- Benefits: Enjoy a competitive salary, 25 days leave, and fantastic employee perks.
- Other info: Flexible hybrid role with great career growth opportunities.
- Why this job: Be part of a dynamic team shaping the future of digital learning.
- Qualifications: Experience with LMS or similar systems and strong problem-solving skills required.
The predicted salary is between 40500 - 49500 £ per year.
Annual Salary £30,000 d.o.e
Location Hybrid - JLR office in Whitley, Coventry/Work from Home
Application Deadline Thursday, October 8, 2026
About Calex
Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.
Job Summary
Calex is a specialist training and consultancy organisation partnered with several leading automotive manufacturers. We are seeking a proactive and detail-oriented individual to join our Global Learning Management System (LMS) team at Jaguar Land Rover. This hybrid role combines providing system support and content management responsibilities and offers a unique opportunity for individuals from diverse professional backgrounds—particularly those with experience using Company systems such as LMS, ATS, CRMs, or similar platforms. This role is ideal for someone who thrives in a fast-paced, service-oriented environment and is passionate about delivering high-quality support and learning experiences to a global audience.
Key Responsibilities
- Provide 2nd and 3rd line support for LMS-related queries and issues via a global ticketing system.
- Troubleshoot and resolve technical issues related to learning assets and system configurations.
- Deliver outstanding customer service to internal and external stakeholders across global markets.
- Collaborate with internal teams and external vendors to ensure timely resolution of escalated issues.
- Maintain and update support documentation and knowledge bases.
Content Management & Configuration
- Load, test, and configure learning assets within the LMS.
- Review and troubleshoot e-learning content in pre-production environments.
- Support the build and refresh of global and local learner journeys.
- Maintain audit logs, asset lists, and version control documentation.
- Assist in preparing reports and slide decks for governance meetings and act as a subject matter expert when required.
About you
Essential Skills & Experience
- Experience using enterprise systems such as LMS, ATS, CRM, or similar platforms in a professional setting.
- Strong working knowledge of Microsoft Office, particularly Excel (intermediate to advanced level).
- Strong Administration skills.
- Strong problem-solving and troubleshooting abilities.
- Familiarity with data visualisation tools such as Power BI or Tableau.
- Excellent communication skills (written and verbal).
- Highly organised with strong time management and multitasking abilities.
- Analytical mindset with a keen eye for detail.
- Ability to work independently and collaboratively in a global team environment.
- Passion for delivering exceptional customer service.
- Self-starter with a positive, can-do attitude and a flexible approach to change.
Desirable Attributes
- Previous experience in LMS administration or content support.
- Technical background or understanding of e-learning technologies.
Why Join Us?
This is a fantastic opportunity to grow your career in a global organisation, supporting innovative learning solutions and technologies. Whether you're transitioning from a different industry or looking to deepen your expertise in LMS and digital learning, we welcome your unique experience and perspective.
Our Calex Core Values
- Caring & Supportive
- Open & Honest
- Welcoming & Inclusive
- Collaborative & Inspiring
- Enjoyable & Rewarding
- Flexible & Adaptable
- Accountable & Reliable
- Healthy & Sustainable
Salary & Benefits:
£30,000 dependant on experience, 25 Days Annual Leave, plus Bank Holidays, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Pension, Life Assurance, and optional Private Healthcare cover.
Contract: Full time / Permanent
Place of Work: Hybrid role, working from home and the JLR offices in Whitley and Coventry.
Working Hours: Monday – Friday, 40 hours per week
Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). This nature if this role will necessitate that we undertake a DBS check.
Your Employment: The successful candidate will be employed by Calex UK, a specialist Automotive Contractor and Training Provider.
Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Global LMS Support & Content Technician | JLR in Coventry employer: Calex Uk
Calex UK is an exceptional employer, offering a dynamic work environment in Coventry where innovation meets collaboration. Employees benefit from a strong focus on professional development, with ample opportunities for growth within the automotive sector, while being part of a supportive culture that values compliance and customer satisfaction at the highest levels. Join us to make a meaningful impact in a role that directly influences executive decision-making and enhances customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Global LMS Support & Content Technician | JLR in Coventry
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We think you need these skills to ace Global LMS Support & Content Technician | JLR in Coventry
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Calex Uk, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Calex Uk and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Calex Uk
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Calex Uk might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Calex Uk.
✨Brush Up on Educational Trends
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
