EV Specialist Coach (Accelerate the Switch) | Stellantis Calex UK Permanent/Full Time in Coventry

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

We are currently seeking to recruit an EV Specialist Coach to join the team at the Stellantis Performance Academy in Coventry. The successful candidate will help retail teams across the UK grow EV confidence and capability by delivering practical, high-impact coaching and training that improves real customer conversations and drives adoption. ATS is not “product training”. It is behavioural, commercial and customer-focused. We help people move from uncertainty to confidence.

EV demand is growing, but many customers still hesitate. Retailers need people who can handle EV conversations naturally, answer real objections, and guide customers through charging and ownership with confidence – ATS exists to bridge that gap. You will work directly with retailers and internal stakeholders, delivering both in-dealer interventions and attended experiences at the Academy and major events. Your impact will be visible quickly, because you are working on the front line of adoption.

Key Responsibilities

• Deliver retailer interventions that actually land
• Run short, sharp sessions in retailer sites (typically around 90 minutes)
• Tailor your approach in the room while staying aligned to the ATS model
• Build confidence on the showroom floor, not just knowledge in a classroom
• Handle challenging questions calmly, and model great customer language

Coach retail teams in real situations

• Support advisors and managers to shift from specs and range anxiety to customer use and reassurance
• Encourage consistent handling of common EV objections (range, charging time, battery, costs, infrastructure)
• Help teams embed better habits in follow-up and enquiry handling
• Turn ‘EV fear’ into ‘EV fluency’ through practice, not theory

Support high‑visibility attended events and brand activations

• Deliver and support EV immersion experiences at the Academy
• Represent ATS at key national events (for example the National Business Meeting and Product launches)
• Support volunteer ambassadors with the confidence and behaviours they need to speak to customers
• Operate professionally in public‑facing environments with senior stakeholders present

Build relationships and influence

• Build credibility quickly with retailer leadership and front‑line teams
• Work with Zone Managers, brand teams and internal colleagues to unlock engagement
• Maintain a professional and consistent ATS “voice” across all activity
• Keep the team aligned, calm and focused even when things get busy

Work as part of a tight, high‑trust team

• Follow simple internal processes and keep information flowing
• Contribute to continuous improvement of sessions and assets
• Provide structured feedback into content development when needed
• Help ATS stay consistent across regions and across people

Within your first few months you will:

• Deliver retailer sessions confidently and consistently
• Build trust with retailer teams and internal partners
• Be self‑sufficient with planning and travel
• Help protect a consistent ATS message across the UK
• Create visible EV confidence in the retailers you support

About You

Essential

• Strong facilitation and room presence, you can hold attention and lead confidently
• Experience working with customers or front‑line teams (retail, automotive, hospitality, sales, service, training, coaching)
• Comfortable handling objections and challenging questions without getting defensive
• Strong communication and stakeholder management skills
• High personal organisation, you plan well and do not need chasing
• Full UK driving licence and willingness to travel regularly

Desirable

• Automotive retail experience (sales or aftersales)
• EV knowledge and genuine interest in the market and customer barriers
• Coaching or behavioural change experience
• Experience delivering training in multiple formats (in person, small group, event support)
• Confidence using systems (LMS, tracking, basic reporting)

The kind of person who will thrive

• You are calm under pressure and do not add drama
• You enjoy being out with people, not sitting behind a desk
• You can work independently, but you also work well in a team
• You care about getting the message consistent, not ‘doing it your way’
• You have the judgement to know when to flex and when to stick to the model
• You want to be part of something that is still evolving and improving

Our Calex Core Values

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role.

Salary & Benefits: Circa £45,000 dependant on experience, Company Car (BIK), 26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.

Contract: Permanent / Full Time

Working Hours: Monday to Friday / 40 hours per week

Place of Work: Your role is field‑based and will require regular travel to Stellantis retailers. You may also be required to attend the Stellantis Performance Academy in Coventry for training events, as necessary. Due to the nature of your duties, occasional overnight stays may also be required.

Pre‑employment Checks: Calex will undertake the relevant/standard employment checks with all successful candidates. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre‑employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment: The successful candidate will be employed by Calex UK

Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.